To protect our customers, employees and those in our communities we will now offer drive-up service at our branch offices. To meet in person with a banker, please schedule an appointment online or by calling 888.775.6687.
To protect our customers, employees and those in our communities we will now offer drive-up service at our branch offices. To meet in person with a banker, please schedule an appointment online or by calling 888.775.6687.
Customer Service
(888) 775.6687
Customer Service
(888) 775.6687
Our employees aren’t here for a job. They’re here for a career.
“When I first interviewed at ChoiceOne Bank, I could tell the bank truly cared about the staff and the communities they do business in. I’ve been in banking for 16 years and have never been at a bank that has volunteered more in its communities or cared so much about its customers. To say that I am honored to work here is an understatement.”
Trent Hancock
VP Regional Manager
“After much persuasion from a ChoiceOne employee, I finally decided to submit an application for a Teller position in 2010. I then moved to work in the Customer Service Center and now serve as a Loan Administrator on our Mortgage team. ChoiceOne Bank impacted my life for the best as I’ve been given the opportunity to grow and learn…an opportunity I did not see when I first started after working 8 years as a cashier for a local grocery store.”
Vanessa Paprocki
Loan Administrator
“I have been in banking for 20+ years and have a passion for helping people and serving my community. I love that ChoiceOne Bank truly embraces that philosophy, as is evident in our mission statement. As employees, we are encouraged to grow, develop and be the best version of ourselves. I’m so very grateful I was introduced to ChoiceOne Bank and joined this amazing group of people almost 2 years ago. I get to do what I love daily, with some pretty great people, and I couldn’t be happier!”
Skylet Cummings
AVP Branch Manager
“I started working at ChoiceOne in the 70s in the loan department. After five years, I left to work at a couple other places but I came back to the bank because to me, it feels like home. One of the things I love about ChoiceOne Bank is the fact that I can talk to the President, and he listens.”
Bonnie Koehn
VP Client Development
Our team is engaged, multi-disciplined, and flexible. We’re here to serve our community and attract candidates looking for a company dedicated to the local community. Along with competitive benefits and pay, our team is serious about developing the skills of each team members so they can have a successful career.
A mortgage originator procures new mortgage transactions for the Bank. The originator’s primary responsibility is to bring new mortgage loan business to the bank. Responsibilities include taking qualified and complete loan applications, collecting the requisite supporting documentation, and submitting loan packets to the bank’s production office. Originator is responsible for maintaining client contact to assist production with clearing stipulations to effect the eventual loan closing. Originator also supports production by soliciting realtors, builders, and other partners to establish business relationships, and by soliciting all types of residential mortgage loan prospects.
REPORTS TO: Mortgage Sales Manger
ACCOUNTABILITY STANDARDS
1. Portray the proper bank image by maintaining good customer relations, both internal and external
2. Perform duties accurately, efficiently and in a timely manner
3. Develop relationship banking for your clients: Get to know them, greet them by name, and SELL or CROSS-SELL. (Tracking sales and referral efforts and results.)
4. Get to know our organization thoroughly – what it stands for, the services it offers, and who are the staff members involved in providing particular services. Through you, your client will be assisted in understanding how valuable ChoiceOne can be to them
5. Be flexible, possess the ability to manage priorities and handle multiple tasks
6. Conduct yourself according to our corporate values
7. Know our Mission Statement: “Provide superior service, high-quality advice, and show utmost respect to everyone we meet.”
REQUIRED QUALIFICATIONS
1. Excellent People Skills.
2. Flexible, dependable, and service-oriented.
3. Good organizational and communication skills. Excellent written and verbal skills.
4. Computer knowledge – Windows, Microsoft Office, Word, Excel, miscellaneous software applications (basic working knowledge).
5. High School Diploma or equivalent.
6. Five (5) to seven (7) years of progressively more responsible job-related experience to become familiar with all lending functions and regulatory requirements.
7. A thorough knowledge of the lending function.
8. General Accounting Knowledge.
9. Ability to perform minimal data entry.
10. Ability to handle multiple tasks simultaneously.
11. Ability to meet established deadlines.
RELATIONSHIPS
1. Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
2. Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
3. Involvement in community organizations and participation in community projects and events as deemed appropriate.
REQUIRED RESPONSIBILITIES
1. Proactive business development.
2. Accept mortgage loan applications and interview loan applicants according to policies, procedures, and guidelines established by ChoiceOne, regulatory agencies, and other appropriate entities. Collect information for evaluation of borrower’s creditworthiness and merits of the specific loan request.
3. Keeps informed of market conditions and competitive interest rates.
4. Continually reviews journals, articles, publications, and other material to review regulatory and legal changes pertinent to their area of lending to ensure that policies and procedures comply with all applicable laws and regulations.
5. Understands the loan underwriting standards.
6. Is responsible for maintaining compliance with all applicable laws and regulations concerning their job function.
7. Make sales calls and actively sell appropriate products and services to existing and potential clients.
8. Sales planning,
9. Assist clients and co-workers with client relationship needs.
10. Develop relationships and knowledge which encourage referrals and synergies with co-workers.
11. Develop partnerships with commercial, consumer, investment, and insurance divisions.
12. Participate in staff meetings, including communication of information to staff members.
13. Attend meetings as deemed appropriate.
14. Involvement in marketing of products, services, and promotions related to mortgage loan campaigns and marketing efforts of the organization.
15. Takes appropriate actions necessary to remain abreast of and adhere to all applicable banking/consumer regulations.
16. Inherent duty and responsibility to make recommendations to manager concerning possible methods of improvement.
17. Make recommendations to manager concerning budgetary needs.
18. Develop rapport and utilize communication skills in dealing professionally with internal and external clients.
19. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
20. Performs other duties as may be required from time to time.
A successful employee is one whose purpose aligns with the values of ChoiceOne Bank. We are looking for individuals who want to make a difference in their communities and who have a heart to serve those they encounter.
We value respect, timeliness, accountability, communication, teamwork, and appreciation. If you are looking for more than a job and share these values, please apply today!
Step one – apply!
For a brief job summary and a list of qualifications and responsibilities click the down arrow to the right of the listing. If you meet the qualifications and wish to fill out an application click on the “Apply Now” button. You will have the opportunity to upload a cover letter and resume when completing the application.
The Human Resources department evaluates all incoming applications against prerequisite abilities and skills set for open positions. If you meet the qualifications and are considered to be one of the strongest candidates the Hiring Manager will contact you to coordinate the next step in the application process.
The hiring process includes but is not limited to Phone Interviews, In-Person Interviews*, testing, reference checks and background checks. Qualified candidates may be asked to complete pre-employment testing at some point during the selection process.
Due to the volume of applications received we are not able to respond to all candidates that apply.
*We reserve the right to conduct second- or third-round interviews as needed.
Human Resources can be contacted by e-mail at [email protected].
The link you’ve clicked was provided from an external source because we see opportunity for you. By selecting “yes, continue” below you will be opening a new browser window and leaving our website. Although we’ve carefully reviewed the website prior to creating the link, unfortunately we cannot be responsible for the safety or security of the website.
Applying is fast and easy. Here’s what you’ll need to have ready:
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial Banks to obtain, verify, and record information that identifies each person who opens an account.
What this means for you:
When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We must also ask to see your driver’s license or other identifying documents.
Online Applications are available for residents of our service area including Kent, Newaygo, Muskegon, Ottawa, Montcalm, Oceana, Osceola, Ionia, Mecosta, Lake, Allegan, and Barry Counties in Michigan.