Paycheck Protection Program (PPP) – Get Small Business Help
Paycheck Protection Program (PPP) – Get Small Business Help
Customer Service
(888) 775.6687
Customer Service
(888) 775.6687
Our employees aren’t here for a job. They’re here for a career.
“When I first interviewed at ChoiceOne Bank, I could tell the bank truly cared about the staff and the communities they do business in. I’ve been in banking for 16 years and have never been at a bank that has volunteered more in its communities or cared so much about its customers. To say that I am honored to work here is an understatement.”
Trent Hancock
VP Regional Manager
“I have been in banking for 20+ years and have a passion for helping people and serving my community. I love that ChoiceOne Bank truly embraces that philosophy, as is evident in our mission statement. As employees, we are encouraged to grow, develop and be the best version of ourselves. I’m so very grateful I was introduced to ChoiceOne Bank and joined this amazing group of people almost 2 years ago. I get to do what I love daily, with some pretty great people, and I couldn’t be happier!”
Skylet Cummings
AVP, Branch Manager
“I have been with the same bank for over 40 years. I initially started thinking it was just a job, but soon it became a career. I have held many positions at the bank starting in operations and eventually transitioning through lending to my current position today; Loan Compliance. My passion has been to work hard to serve our customers and communities. I am glad I work at a bank that has the same passion.”
Beth Henderson
VP, Consumer Administration
Our team is engaged, multi-disciplined, and flexible. We’re here to serve our community and attract candidates looking for a company dedicated to the local community. Along with competitive benefits and pay, our team is serious about developing the skills of each team members so they can have a successful career.
The function of this position is to provide world class support and service to our banking customers. The incumbent will treat each customer with respect and courtesy, responsively addressing their service concerns, and will recommend appropriate ChoiceOne products and services to help them achieve their financial goals. Incumbent will take ownership of each customer service situation and work to resolve issues and deepen the customer relationship upon a “First Call Resolution” process. All Customer Service Center Staff report directly to the manager of the Customer Service Center.
• Provide Excellent Customer Service as established under Sales and Service Standards
• Answer incoming calls quickly and efficiently and escalating issue when appropriate
• Take ownership of call and respond with a “First Call Resolution” mindset (85% achievement)
• Service, Sell and Refer all ChoiceOne Products
• Record all client contact, sales or referrals via Synapsis
• Follows all operating policies and procedures for ChoiceOne maintaining audit and compliance procedures
• Attends departmental meetings as necessary
• Accountable for quality of each and every contact
• Additional responsibilities as assigned.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Must be able to lift 25lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPERIENCE and/or EDUCATION
• High School Diploma or GED
• Minimum of one (1) year of Call Center experience in banking, financial services or goal driven retail sales preferred
• Spanish language skills is a plus
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Commercial Loan Documentation Specialist
Non-Exempt – Grade Level 5
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
Perform a variety of clerical support services, including numerous duties which facilitate and safeguard the lending function.
REPORTS TO: AVP Loan Operations Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
CORE COMPETENCIES
In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed
Performs a variety of commercial loan support services, including numerous duties which facilitate and safeguard the lending function.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
Confidentiality – Keeps sensitive business, client, and personnel matters private
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Diversity – Promotes a harassment-free environment.
Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.
Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Safety and Security – Observes safety and security procedures.
Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graphic Design and Marketing Specialist
Non-Exempt
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
Support the marketing department through various tasks with a focus on graphic design. The Graphic Design and Marketing Specialist is responsible for upholding brand standards, while creating engaging collateral to support marketing strategies throughout all channels. This includes managing the process through creative concept, design, implementation, and placement.
REPORTS TO: VP Marketing Officer
ESSENTIAL DUTIES AND RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
. Requirements:
EXPERIENCE and/or EDUCATION
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to play a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce your customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
CORE COMPETENCIES
In addition to the Essential Duties & Responsibilities, individuals in this position are expected to exhibit the following:
Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and receive clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
Technical Skills – Assess your strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
Quality – Demonstrate accuracy and thoroughness; monitor work to ensure quality.
Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly and accurately.
Adaptability – Adapt to changes in the work environment; manage competing demands; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit reaching goals; complete tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertake self-development activities; take independent actions and calculated risks; look for and take advantage of opportunities to help customers and ChoiceOne Bank; ask for and offer help when needed.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A successful employee is one whose purpose aligns with the values of ChoiceOne Bank. We are looking for individuals who want to make a difference in their communities and who have a heart to serve those they encounter.
We value respect, timeliness, accountability, communication, teamwork, and appreciation. If you are looking for more than a job and share these values, please apply today!
Step one – apply!
For a brief job summary and a list of qualifications and responsibilities click the down arrow to the right of the listing. If you meet the qualifications and wish to fill out an application click on the “Apply Now” button. You will have the opportunity to upload a cover letter and resume when completing the application.
The Human Resources department evaluates all incoming applications against prerequisite abilities and skills set for open positions. If you meet the qualifications and are considered to be one of the strongest candidates the Hiring Manager will contact you to coordinate the next step in the application process.
The hiring process includes but is not limited to Phone Interviews, In-Person Interviews*, testing, reference checks and background checks. Qualified candidates may be asked to complete pre-employment testing at some point during the selection process.
Due to the volume of applications received we are not able to respond to all candidates that apply.
*We reserve the right to conduct second- or third-round interviews as needed.
Human Resources can be contacted by e-mail at [email protected].
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Applying is fast and easy. Here’s what you’ll need to have ready:
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial Banks to obtain, verify, and record information that identifies each person who opens an account.
What this means for you:
When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We must also ask to see your driver’s license or other identifying documents.
Online Applications are available for residents of our service area including Kent, Newaygo, Muskegon, Ottawa, Montcalm, Oceana, Osceola, Ionia, Mecosta, Lake, Allegan, and Barry Counties in Michigan.