We See a Career.

Careers

Our employees aren’t here for a job. They’re here for a career.

“When I first interviewed at ChoiceOne Bank, I could tell the bank truly cared about the staff and the communities they do business in. I’ve been in banking for 16 years and have never been at a bank that has volunteered more in its communities or cared so much about its customers. To say that I am honored to work here is an understatement.”

Trent Hancock

VP Regional Manager

“I have been in banking for 20+ years and have a passion for helping people and serving my community. I love that ChoiceOne Bank truly embraces that philosophy, as is evident in our mission statement.  As employees, we are encouraged to grow, develop and be the best version of ourselves.  I’m so very grateful I was introduced to ChoiceOne Bank and joined this amazing group of people almost 2 years ago.  I get to do what I love daily, with some pretty great people, and I couldn’t be happier!”

Skylet Cummings

AVP, Branch Manager

“I have been with the same bank for over 40 years. I initially started thinking it was just a job, but soon it became a career. I have held many positions at the bank starting in operations and eventually transitioning through lending to my current position today; Loan Compliance. My passion has been to work hard to serve our customers and communities. I am glad I work at a bank that has the same passion.”

Beth Henderson

VP, Consumer Administration

Careers

Why ChoiceOne?

Our team is engaged, multi-disciplined, and flexible. We’re here to serve our community and attract candidates looking for a company dedicated to the local community. Along with competitive benefits and pay, our team is serious about developing the skills of each team members so they can have a successful career.

Current Positions

Deposit Operations Manager | Kent City

Deposit Operations Manager

Exempt – Grade Level 6

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service, quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

Provide day-to-day coordination for deposit operations, including item processing, reconcilements, correspondents, wire transfers, ATM, electronic delivery services, document verification and retention, etc.  Direct supervision of assigned nonexempt staff with particular emphasis on workflow to meet deadlines, as well as completing certain recurring tasks as needed.  Includes training staff, planning work schedules, and recommending and implementing staffing and equipment needs. Handles the more involved problems and calls from staff or dissatisfied customers.

 

REPORTS TO:    VP Deposit Operations

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Establish and implement operating procedures, together with various departments, which in accordance with overall bank policies and operating objectives will assure proper control over and maximum efficiency of all transactions.
  • Continually monitor all operational activities to ensure compliance with all bank policies and operating objectives as well as relevant regulatory compliance.
  • Direct and or prepare several reports and analyses reflecting internal bank operations and performances.
  • Act as an Operations Liaison for retail branches and other departments in the organization.
  • Maintain adequate staffing coverage.
  • Make sure cross training of positions is adequate to keep department functioning without pulling from the other areas of the bank.
  • Authorize adjusting entries and review balancing reconcilement for audit control purposes.
  • Responsible for certain year-end reporting for organization.
  • Work with VP Operations and VP Deposit Operations to provide all data required for any audit or examination of the operations and related areas.
  • Supervise and monitor any electronic entries, including but not limited to ATM, POS, ACH, and EFT.
  • Assist with any necessary projects.
  • Create and maintain documented operational policies and procedures.
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EXPERIENCE and/or EDUCATION

  • Minimum of four (4) to five (5) years of banking experience, preferably in retail and operations.
  • Minimum of two (2) to three (3) years of management experience
  • Bachelor’s degree in business-related major preferred
  • Strong Technology skills
  • Familiarity with Bank products, regulations, and internal operations. Strong well-developed interpersonal skills in order to resolve complex problems effectively with customers and employees.  Supervisory experience is required.
  • Knowledge of reports and procedures as they affect organizational and departmental operations.
  • Ability to handle multiple tasks simultaneously and meet established deadlines

 

CORE COMPETENCIES

Communication – Speaks and writes clearly, informatively, and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.

Delegation – Delegates work assignments; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process.  Makes timely decisions.

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Commercial Loan Officer | Sparta

Commercial Loan Officer

Exempt – Grade Level 7

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

As a Commercial Lender, you will develop and manage commercial loan accounts that meet established lending requirements and provide maximum profitability to the Bank at minimum risk.

 

REPORTS TO:    VP Commercial Lending Team Lead and SVP Chief Lending Officer

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitor assigned loan portfolio by maintaining accurate loan grades and risk assessments. Portfolio to consist of 75-150 accounts totaling $30-35,000,000.00.
  • Make sales calls and develop new business by contacting prospects and existing clients.
  • Interview loan applicants. Collect and analyze financial and related data to determine general creditworthiness of the borrower and merits of the specific loan request to evaluate for the purpose of making commercial loans and/or continuation/renewal of existing loans.
  • Prepare and/or present loan presentations for committee review and approval authority
  • Be active in community affairs to increase bank’s visibility and to enhance new business opportunities.
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

EXPERIENCE and/or EDUCATION

  • Lending and/or Credit experience required
  • Three (3) to Five (5) years of progressively more responsible job-related experience to become familiar with all lending functions and regulatory requirements.
  • Bachelor’s Degree in business-related major

 

CORE COMPETENCIES

In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Teller (Full-Time) | Kent City

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with great confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to the desk
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supplies, answering phone, etc.; and other duties that may be required from time to time.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

Confidentiality – Keeps sensitive business, client, and personnel matters private

 

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

 

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

 

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

 

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

 

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

 

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.

 

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

 

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

 

Diversity – Promotes a harassment-free environment.

 

Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.

 

Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.

 

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

 

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

 

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

 

Safety and Security – Observes safety and security procedures.

 

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

 

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

 

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

 

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

 

Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; pre

Mortgage Secondary Market Manager (Full-Time) | Lapeer

Mortgage Secondary Market Manager

Exempt – Grade Level 7 or 8*

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

Ensures the complete and accurate processing, underwriting and closing of all conventional, FHA, VA, RD, held and sold loans. Ensures appropriate policies and procedures are developed and implemented to ensure turnaround times, loan quality, compliance standards and customer service standards are met. Performs pre- and post-close audits to ensure all procedures have been followed and regulations met and all loan files are complete at closing.

 

REPORTS TO:    VP Loan Operations Manager

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage, maintain, and build relationships with funding sources including but not limited to Freddie Mac, Federal Home Loan Bank (FHLB) and other Correspondent Wholesale Loan purchasers
  • Logs and reports all information related to investor mortgage loan sales
  • Manages the daily mortgage pricing for portfolio and correspondent investors
  • Confirms lock requests as needed on best efforts pipeline and maintains all lock request changes, reconciliations and extension requests ensuring profitable margins for investment sales
  • Review competitor pricing models and make recommendations to management to remain competitive in the market
  • Manage the shipping and purchase of closed loan packages
  • Provides expertise and serves as a resource to all mortgage loan officers regarding lock-in policies and procedures
  • Capable of resolving escalated issues from loan operations and requiring coordination with other departments
  • Manage a designated staff of 2 to 4 full and part-time employees
  • May assist in Residential Construction Loan oversight
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EXPERIENCE and/or EDUCATION

  • Bachelor’s Degree in business-related major preferred
  • Minimum of seven (7) years’ experience in Mortgage Loan Operations and Management

 

LICENSES & DESIGNATIONS

  • NMLS Registration

 

CORE COMPETENCIES

Communication – Speaks and writes clearly, informatively, and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; presents numerical data accurately; able to read and interpret written information.

Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures

Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.

 

*Grade Level commensurate with experience

Teller (Part-Time) | Coopersville

Teller
 
Non-Exempt – Grade Level 1
 
Equal Employment Opportunity
 
CORPORATE VALUES & MISSION
 
 “Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
 
GENERAL SUMMARY
 
The function of a teller is to play a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce your customers to a banker.
 
REPORTS TO: Assistant Branch Manager and Branch Manager
 
ESSENTIAL DUTIES & RESPONSIBILITIES
 
Perform and follow the Bank’s policies, procedures, and customer service standards
Operate teller window in accordance with bank policy, balancing daily
Meet and exceed teller sales/referral goals
Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers.
Perform other miscellaneous duties, including night deposits, ATM balancing and service, supply restocking and ordering, answering phones, etc.; and other duties that may be required from time to time.
Be familiar, and comply, with the provisions of the Bank Secrecy Act, FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations, or potential violations of those acts, to a supervisor or other appropriate bank officer.
Be familiar, and comply, with all federal and state banking regulations as applicable.
PHYSICAL DEMANDS & WORK ENVIRONMENT
 
Must be able to lift 25lbs
Standing required for extended periods of time, up to entire length of shift
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires schedule flexibility
EXPERIENCE and/or EDUCATION
 
Minimum of 6 months cash handling experience preferred
High School or GED
CORE COMPETENCIES
 
In addition to the Essential Duties & Responsibilities, individuals in this position are expected to exhibit the following:
 
Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and receive clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
 
Technical Skills – Assess your strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
 
Quality – Demonstrate accuracy and thoroughness; monitor work to ensure quality.
 
Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly and accurately.
 
Adaptability – Adapt to changes in the work environment; manage competing demands; able to deal with frequent change, delays or unexpected events.
 
Attendance/Punctuality – Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
 
Flexibility – able to provide flexibility and adapt to changing schedules.
 
Dependability – Follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit reaching goals; complete tasks on time or notifies appropriate person with an alternate plan.
 
Initiative – Undertake self-development activities; take independent actions and calculated risks; look for and take advantage of opportunities to help customers and ChoiceOne Bank; ask for and offer help when needed.

Float Teller (Part-Time) | Grand Rapids Area

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to play a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce your customers to a banker.

 

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers.
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supply restocking and ordering, answering phones, etc.; and other duties that may be required from time to time.
  • Be familiar, and comply, with the provisions of the Bank Secrecy Act, FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations, or potential violations of those acts, to a supervisor or other appropriate bank officer.
  • Be familiar, and comply, with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

 

CORE COMPETENCIES

In addition to the Essential Duties & Responsibilities, individuals in this position are expected to exhibit the following:

Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and receive clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.

Technical Skills – Assess your strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.

Quality – Demonstrate accuracy and thoroughness; monitor work to ensure quality.

Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly and accurately.

Adaptability – Adapt to changes in the work environment; manage competing demands; able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit reaching goals; complete tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertake self-development activities; take independent actions and calculated risks; look for and take advantage of opportunities to help customers and ChoiceOne Bank; ask for and offer help when needed.

Teller (Full-Time) | Deerfield (Lapeer County)

Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
 
CORPORATE VALUES & MISSION
 “Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
 
GENERAL SUMMARY
The function of a teller is to play a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce your customers to a banker.
 
REPORTS TO: Assistant Branch Manager and Branch Manager
 
ESSENTIAL DUTIES & RESPONSIBILITIES
• Perform and follow the Bank’s policies, procedures, and customer service standards 
• Operate teller window in accordance with bank policy, balancing daily
• Meet and exceed teller sales/referral goals
• Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
• Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
• Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers.
• Perform other miscellaneous duties, including night deposits, ATM balancing and service, supply restocking and ordering, answering phones, etc.; and other duties that may be required from time to time.
• Be familiar, and comply, with the provisions of the Bank Secrecy Act, FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations, or potential violations of those acts, to a supervisor or other appropriate bank officer.
• Be familiar, and comply, with all federal and state banking regulations as applicable.
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Must be able to lift 25lbs
• Standing required for extended periods of time, up to entire length of shift
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires schedule flexibility
 
EXPERIENCE and/or EDUCATION
• Minimum of 6 months cash handling experience preferred
• High School or GED 
 
CORE COMPETENCIES
In addition to the Essential Duties & Responsibilities, individuals in this position are expected to exhibit the following:
Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and receive clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
Technical Skills – Assess your strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others. 
Quality – Demonstrate accuracy and thoroughness; monitor work to ensure quality.
Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly and accurately.
Adaptability – Adapt to changes in the work environment; manage competing demands; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit reaching goals; complete tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertake self-development activities; take independent actions and calculated risks; look for and take advantage of opportunities to help customers and ChoiceOne Bank; ask for and offer help when needed.

Spring Intern

Spring Intern

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 Description:  ChoiceOne Bank, a community bank based in Sparta, MI is helping students gain valuable work experience and learn about careers in the financial industry.

Candidates: Intern candidates must be enrolled as a full-time college student. Preferred candidates will be in their Sophomore year or above any major is eligible.  Ideal Candidates would consider Community Banking as a full time career after graduation.

Opportunities:  This internship offers the following opportunities:

  • After a training program, Interns will work side-by-side with our staff in Retail Banking, Accounting, Credit, or Operations. They will learn about the US banking system, bank operations and customer service, and bank compliance.
  • Opportunities to shadow other bank departments including Commercial Lending, Investments, Mortgage Department, Accounting / Finance, Marketing, Deposit Operations or Technology.
  • Be involved in Community Service – working in our communities on different events – local festivals, parades, reading programs with local libraries, etc.
  • Participate in a round table event with the CEO and President of the Bank.

 

Duration & Location:   Summer internships normally run from May/June to August on student schedules.  After a successful internship, students will also be eligible to continue to work part-time or seasonal.  Internships are in a ChoiceOne Bank branch location or around Sparta, Lapeer, Muskegon, Kent City, and Grand Rapids.

Hours & Compensation:  This is a paid full time internship.  Interns will be scheduled approximately 40 hours with flexibility possible for classes, etc.

Looking Ahead:  In addition to great professional experience and training, successful Interns will be eligible for a full-time job offer as a upon graduation.

Mortgage Compliance Specialist (Full-Time) | Sparta or Lapeer

Mortgage Compliance Specialist

Exempt – Grade Level 5

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

Responsible for identifying processes and procedures in the Residential Mortgage department that require audit and/or changes to maintain compliance with regulatory laws and industry regulations. Review Residential Mortgage loan packages at various stages of the loan process, assuring applications are following regulatory and investor requirements. Perform regular audits, suggest/implement company policies and design control systems.

 

REPORTS TO:    VP Loan Operations Manager (direct) and VP Compliance & Risk Management (indirect)

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Identify processes and procedures in the Residential Mortgage department that require audit and/or changes to maintain compliance with regulatory laws and industry regulations
  • Reviews Residential Mortgage loan packages at various stages of the loan process assuring applications are following regulatory and investor requirements
  • Assist with information gathering for internal audits and quarterly QC projects, in addition to exams
  • Suggest/ Implement company policies
  • Design control systems
  • Assist in the gathering of information and response to Regulatory Agencies on Consumer Compliance Examinations as well as internal and external audits.
  • Maintain an open line of communication with the Processor throughout the processing period, assisting them with any questions and notifying them of any additional information needed. Promote the company’s philosophy of providing excellent customer service through various contacts throughout processing with Realtors, builders, applicants, and others.
  • Assist in maintaining and updating procedure manual.
  • Comply with State and Federal Regulations, as applicable.
  • Utilize manuals and handbooks available to increase knowledge of business and to be effective in position. Stay aware of current changes and their effect on responsibilities.
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25 lbs
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EXPERIENCE and/or EDUCATION

  • Strong organizational skills with attention to detail
  • 3-5 years of mortgage processing or compliance experience
  • Understanding of mortgage lending regulatory requirements
  • Ability to work independently
  • Highly analytical
  • Specific knowledge as related to mortgage documents and regulations including but not limited to, RESPA, Truth in Lending Act, Equal Credit Opportunity Act, Flood Hazard Determinations, Home Mortgage Disclosure Act, and Freddie Mac underwriting expectations

Teller (Part-Time) | North Muskegon

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to play a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce your customers to a banker.

 

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers.
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supply restocking and ordering, answering phones, etc.; and other duties that may be required from time to time.
  • Be familiar, and comply, with the provisions of the Bank Secrecy Act, FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations, or potential violations of those acts, to a supervisor or other appropriate bank officer.
  • Be familiar, and comply, with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

Teller (Part-Time) | Harvey Street

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

 

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with great confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to the desk
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supplies, answering phone, etc.; and other duties that may be required from time to time.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

 

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teller (Part-Time) | Grand Haven

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

 

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with great confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to the desk
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supplies, answering phone, etc.; and other duties that may be required from time to time.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

 

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teller (Part-Time) | Egelston Twp

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to play a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce your customers to a banker.

 

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers.
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supply restocking and ordering, answering phones, etc.; and other duties that may be required from time to time.
  • Be familiar, and comply, with the provisions of the Bank Secrecy Act, FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations, or potential violations of those acts, to a supervisor or other appropriate bank officer.
  • Be familiar, and comply, with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

 

CORE COMPETENCIES

In addition to the Essential Duties & Responsibilities, individuals in this position are expected to exhibit the following:

Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and receive clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.

Technical Skills – Assess your strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.

Quality – Demonstrate accuracy and thoroughness; monitor work to ensure quality.

Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly and accurately.

Adaptability – Adapt to changes in the work environment; manage competing demands; able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit reaching goals; complete tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertake self-development activities; take independent actions and calculated risks; look for and take advantage of opportunities to help customers and ChoiceOne Bank; ask for and offer help when needed.

Commercial Loan Documentation Specialist (Full-Time) | Sparta

Commercial Loan Documentation Specialist

Non-Exempt – Grade Level 5

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

Perform a variety of clerical support services, including numerous duties which facilitate and safeguard the lending function.

 

REPORTS TO:    AVP Loan Operations Manager

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Prepare commercial loan documents (including SBA, FmHA, participation, construction, letters of credit, etc.)
  • Order supporting documents – UCC searches, business registrations, certificates of good standing, credit reports, title work, resolutions, surveys, etc.
  • Meet with customers to close various types of loans.
  • Keypunch or upload loans to host system, maintain accuracy of records, and process transactions such as payments, line of credit and construction advances, leases, loan funding, milk assignments, payoffs, etc.
  • Complete follow-up to loan terms and conditions post-closing – title policies, mortgage recordings, insurances, etc.
  • Prepare loan extensions and amendments
  • Maintain credit and collateral files
  • Perform steps necessary to finalize closed/paid loans – discharges, releases, terminations, etc.
  • Handle notices, correspondence, and reporting requirements appropriately and in a timely manner.
  • Customer Service – transaction processing, loan inquiries, etc.
  • Assist Loan Officers and others in the department as requested.
  • Ensure that post closing loan documentation reviews are complete within 10 business days of loan closing
  • Assist supervisor in managing loan pipeline and perform pre-closing documentation reviews to ensure accuracy of documents
  • Timely identification and of CRA and HMDA loans.  CRA Loans entered on CRA Relief at least quarterly
  • Training of new employees on commercial loan documentation and procedures
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25 lbs
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EXPERIENCE and/or EDUCATION

  • High School Diploma or Equivalent
  • Minimum one (1) to two (2) years Commercial Loan Documentation experience
  • Knowledge of business entity documents including corporations, LLC’s, partnerships, etc.
  • Computer knowledge – Windows, Microsoft Office, Word, Excel, miscellaneous software applications (basic working knowledge)

 

CORE COMPETENCIES

In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed

Credit Analyst (Full-Time) | Sparta

Description

Performs a variety of commercial loan support services, including numerous duties which facilitate and safeguard the lending function.

Requirements
  • Minimum of 2 years of credit experience required
  • Use critical thinking to conduct thorough risk analysis of applications for commercial credit.
  • Construct financial statement spreads and understand and interpret key ratios.
  • Complete thorough real estate evaluations on various property types.
  • Responsible for calculating risk scorecard and recommending risk ratings.
  • Collect credit information for preparation of commercial loan package.
  • Provide an analyzed, researched, and documented package for review by supervisor, officers, committee, or Board as appropriate.
  • Maintain complete and orderly credit files on loan customers and obtains credit information on borrowers.
  • Maintain various loan/departmental reports.
  • Contact clients as necessary.
  • Assist loan officers as requested.
  • Working knowledge of and compliance with policies and procedures of the Bank.
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

Float Teller (Part-Time) | Capac

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

 

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with great confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to the desk
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supplies, answering phone, etc.; and other duties that may be required from time to time.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

 

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

CORE COMPETENCIES

Confidentiality – Keeps sensitive business, client, and personnel matters private

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Diversity – Promotes a harassment-free environment.

Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.

Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Safety and Security – Observes safety and security procedures.

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. 

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.

Call Center Representative (Full-Time) | Sparta

Description

The function of this position is to provide world class support and service to our banking customers. The incumbent will treat each customer with respect and courtesy, responsively addressing their service concerns, and will recommend appropriate ChoiceOne products and services to help them achieve their financial goals. Incumbent will take ownership of each customer service situation and work to resolve issues and deepen the customer relationship upon a “First Call Resolution” process. All Customer Service Center Staff report directly to the manager of the Customer Service Center.

Requirements

• Provide Excellent Customer Service as established under Sales and Service Standards

• Answer incoming calls quickly and efficiently and escalating issue when appropriate

• Take ownership of call and respond with a “First Call Resolution” mindset (85% achievement)

• Service, Sell and Refer all ChoiceOne Products

• Record all client contact, sales or referrals via Synapsis

• Follows all operating policies and procedures for ChoiceOne maintaining audit and compliance procedures

• Attends departmental meetings as necessary

• Accountable for quality of each and every contact

• Additional responsibilities as assigned.

• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.

• Be familiar with and comply with all federal and state banking regulations as applicable.

PHYSICAL DEMANDS & WORK ENVIRONMENT
• Must be able to lift 25lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE and/or EDUCATION
• High School Diploma or GED
• Minimum of one (1) year of Call Center experience in banking, financial services or goal driven retail sales preferred
• Spanish language skills is a plus

REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Float Teller (Part-Time) | Sparta

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

 

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with great confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to the desk
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supplies, answering phone, etc.; and other duties that may be required from time to time.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

 

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Branch Manager | Grand Rapids

BRANCH MANAGER

Equal Opportunity Employer

Exempt – Grade Level 6

MEET CHOICEONE BANK

Are you an experienced Banking professional looking to join a fun & community focused organization? ChoiceOne Bank, a local community bank, is expanding into downtown Grand Rapids and is looking for a Branch Manager!

ChoiceOne Branch Managers are representatives in our community and lead the retail deposit and lending efforts.  The Grand Rapids Branch Manager will also work directly with our experienced Commercial Lending and Business Development team to provide excellent service to complex accounts.  The Grand Rapids branch will combine cutting-edge technology with the personal service of ChoiceOne Bank. Branch Managers may also earn a quarterly incentive bonus based on sales and branch performance.

ChoiceOne Bank has been serving our communities since 1898 with a commitment to customer care and community building. ChoiceOne Bank is headquartered locally in Sparta and has over 170 employees in West Michigan. Our Mission Statement:  “Provide superior service, quality advice, and show utmost respect to everyone we meet.”

JOB SUMMARY

Focuses on business development and selling bank services while proactively managing branch, coaching and supervising Branch Staff, and completing performance reviews.  Works with Commercial lending and Business Development team to serve complex customer relationships.  Will have lending authority to make decisions on commercial and retail loan applications.  Implements and carries out bank policy with respect to the overall operations of the branch.

REPORTS TO:        VP – Regional Manager

 RESPONSIBILITIES

  1. Create a friendly and welcome environment for customers and staff.
  2. Manage a portfolio of high value retail and business customers.
  3. Lead the team in referring customers to other areas of the bank.
  4. Motivate your team to provide superior customer service and to resolve customer issues.
  5. Proactively drive sales through community outreach, outside calling, and referrals from customers and other partners.
  6. Leverage the Bank’s tools and technology to drive sales and service.
  7. Educate your team on all products, services, technology and policies.
  8. Maintain an active role in the community and develop key business and community relationships.
  9. Manage the overall operations of the branch and ensure adherence to all Bank Policies.

REQUIRED QUALIFICATIONS

  1. Previous experience as Branch Manager, In-store Branch Manager, or Assistant Branch Manager.  Experienced Managers and emerging leaders will both be considered.
  2. History of providing excellent customer service
  3. Able to adapt to new technology and manage multiple projects
  4. Bilingual is a plus

Employment FAQ's

What makes a successful employee?

A successful employee is one whose purpose aligns with the values of ChoiceOne Bank. We are looking for individuals who want to make a difference in their communities and who have a heart to serve those they encounter.

We value respect, timeliness, accountability, communication, teamwork, and appreciation.  If you are looking for more than a job and share these values, please apply today!

What is ChoiceOne’s hiring process?

Step one – apply!

For a brief job summary and a list of qualifications and responsibilities click the down arrow to the right of the listing.  If you meet the qualifications and wish to fill out an application click on the “Apply Now” button.  You will have the opportunity to upload a cover letter and resume when completing the application.

The Human Resources department evaluates all incoming applications against prerequisite abilities and skills set for open positions.  If you meet the qualifications and are considered to be one of the strongest candidates the Hiring Manager will contact you to coordinate the next step in the application process. 

The hiring process includes but is not limited to Phone Interviews, In-Person Interviews*, testing, reference checks and background checks.  Qualified candidates may be asked to complete pre-employment testing at some point during the selection process.

Due to the volume of applications received we are not able to respond to all candidates that apply.

*We reserve the right to conduct second- or third-round interviews as needed.

Who should I contact regarding my application status?

Human Resources can be contacted by e-mail at [email protected].

Do you wish to continue? Close Warning

The link you’ve clicked was provided from an external source because we see opportunity for you. By selecting “yes, continue” below you will be opening a new browser window and leaving our website. Although we’ve carefully reviewed the website prior to creating the link, unfortunately we cannot be responsible for the safety or security of the website.

What You Will Need Close Warning

Applying is fast and easy. Here’s what you’ll need to have ready:

  1. Your Social Security Number or Individual Tax Identification Number (ITIN)
  2. A US government-issued photo ID (e.g. Driver’s License, Passport, or State)
  3. A credit or debit card to fund your new account
  4. A valid email address

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial Banks to obtain, verify, and record information that identifies each person who opens an account.

What this means for you:
When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We must also ask to see your driver’s license or other identifying documents.

Online Applications are available for residents of our service area including Kent, Newaygo, Muskegon, Ottawa, Montcalm, Oceana, Osceola, Ionia, Mecosta, Lake, Allegan, and Barry Counties in Michigan.