Drive-up open! For the safety of our customers and staff, our lobbies will operate by appointment. Schedule an appointment today.
Drive-up open! For the safety of our customers and staff, our lobbies will operate by appointment. Schedule an appointment today.
Customer Service
(888) 775.6687
Customer Service
(888) 775.6687
Our employees aren’t here for a job. They’re here for a career.
“When I first interviewed at ChoiceOne Bank, I could tell the bank truly cared about the staff and the communities they do business in. I’ve been in banking for 16 years and have never been at a bank that has volunteered more in its communities or cared so much about its customers. To say that I am honored to work here is an understatement.”
Trent Hancock
VP Regional Manager
“After much persuasion from a ChoiceOne employee, I finally decided to submit an application for a Teller position in 2010. I then moved to work in the Customer Service Center and now serve as a Loan Administrator on our Mortgage team. ChoiceOne Bank impacted my life for the best as I’ve been given the opportunity to grow and learn…an opportunity I did not see when I first started after working 8 years as a cashier for a local grocery store.”
Vanessa Paprocki
Loan Administrator
“I have been in banking for 20+ years and have a passion for helping people and serving my community. I love that ChoiceOne Bank truly embraces that philosophy, as is evident in our mission statement. As employees, we are encouraged to grow, develop and be the best version of ourselves. I’m so very grateful I was introduced to ChoiceOne Bank and joined this amazing group of people almost 2 years ago. I get to do what I love daily, with some pretty great people, and I couldn’t be happier!”
Skylet Cummings
AVP, Branch Manager
“I have been with the same bank for over 40 years. I initially started thinking it was just a job, but soon it became a career. I have held many positions at the bank starting in operations and eventually transitioning through lending to my current position today; Loan Compliance. My passion has been to work hard to serve our customers and communities. I am glad I work at a bank that has the same passion.”
Beth Henderson
VP, Consumer Administration
Our team is engaged, multi-disciplined, and flexible. We’re here to serve our community and attract candidates looking for a company dedicated to the local community. Along with competitive benefits and pay, our team is serious about developing the skills of each team members so they can have a successful career.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
Confidentiality – Keeps sensitive business, client, and personnel matters private
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Diversity – Promotes a harassment-free environment.
Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.
Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Safety and Security – Observes safety and security procedures.
Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
Confidentiality – Keeps sensitive business, client, and personnel matters private
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Diversity – Promotes a harassment-free environment.
Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.
Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Safety and Security – Observes safety and security procedures.
Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
Confidentiality – Keeps sensitive business, client, and personnel matters private
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Diversity – Promotes a harassment-free environment.
Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.
Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Safety and Security – Observes safety and security procedures.
Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
Confidentiality – Keeps sensitive business, client, and personnel matters private
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Diversity – Promotes a harassment-free environment.
Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.
Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Safety and Security – Observes safety and security procedures.
Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.
The function of this position is to provide world class support and service to our banking customers. The incumbent will treat each customer with respect and courtesy, responsively addressing their service concerns, and will recommend appropriate ChoiceOne products and services to help them achieve their financial goals. Incumbent will take ownership of each customer service situation and work to resolve issues and deepen the customer relationship upon a “First Call Resolution” process. All Customer Service Center Staff report directly to the manager of the Customer Service Center.
• Provide Excellent Customer Service as established under Sales and Service Standards
• Answer incoming calls quickly and efficiently and escalating issue when appropriate
• Take ownership of call and respond with a “First Call Resolution” mindset (85% achievement)
• Service, Sell and Refer all ChoiceOne Products
• Record all client contact, sales or referrals via Synapsis
• Follows all operating policies and procedures for ChoiceOne maintaining audit and compliance procedures
• Attends departmental meetings as necessary
• Accountable for quality of each and every contact
• Additional responsibilities as assigned.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Must be able to lift 25lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPERIENCE and/or EDUCATION
• High School Diploma or GED
• Minimum of one (1) year of Call Center experience in banking, financial services or goal driven retail sales preferred
• Spanish language skills is a plus
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A mortgage processor procures new mortgage transactions for the Bank. The processor’s primary responsibility is to bring new mortgage loan business to the bank. Responsibilities include taking qualified and complete loan applications, collecting the requisite supporting documentation, and submitting loan packets to the bank’s production office. Processor is responsible for maintaining client contact to assist production with clearing stipulations to effect the eventual loan closing. Processor also supports production by soliciting realtors, builders, and other partners to establish business relationships, and by soliciting all types of residential mortgage loan prospects.
REPORTS TO: Mortgage Sales Manger
ACCOUNTABILITY STANDARDS
1. Portray the proper bank image by maintaining good customer relations, both internal and external
2. Perform duties accurately, efficiently and in a timely manner
3. Develop relationship banking for your clients: Get to know them, greet them by name, and SELL or CROSS-SELL. (Tracking sales and referral efforts and results.)
4. Get to know our organization thoroughly – what it stands for, the services it offers, and who are the staff members involved in providing particular services. Through you, your client will be assisted in understanding how valuable ChoiceOne can be to them
5. Be flexible, possess the ability to manage priorities and handle multiple tasks
6. Conduct yourself according to our corporate values
7. Know our Mission Statement: “Provide superior service, high-quality advice, and show utmost respect to everyone we meet.”
REQUIRED QUALIFICATIONS
1. Excellent People Skills.
2. Flexible, dependable, and service-oriented.
3. Good organizational and communication skills. Excellent written and verbal skills.
4. Computer knowledge – Windows, Microsoft Office, Word, Excel, miscellaneous software applications (basic working knowledge).
5. High School Diploma or equivalent.
6. Five (5) to seven (7) years of progressively more responsible job-related experience to become familiar with all lending functions and regulatory requirements.
7. A thorough knowledge of the lending function.
8. General Accounting Knowledge.
9. Ability to perform minimal data entry.
10. Ability to handle multiple tasks simultaneously.
11. Ability to meet established deadlines.
RELATIONSHIPS
1. Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
2. Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
3. Involvement in community organizations and participation in community projects and events as deemed appropriate.
REQUIRED RESPONSIBILITIES
1. Proactive business development.
2. Accept mortgage loan applications and interview loan applicants according to policies, procedures, and guidelines established by ChoiceOne, regulatory agencies, and other appropriate entities. Collect information for evaluation of borrower’s creditworthiness and merits of the specific loan request.
3. Keeps informed of market conditions and competitive interest rates.
4. Continually reviews journals, articles, publications, and other material to review regulatory and legal changes pertinent to their area of lending to ensure that policies and procedures comply with all applicable laws and regulations.
5. Understands the loan underwriting standards.
6. Is responsible for maintaining compliance with all applicable laws and regulations concerning their job function.
7. Make sales calls and actively sell appropriate products and services to existing and potential clients.
8. Sales planning,
9. Assist clients and co-workers with client relationship needs.
10. Develop relationships and knowledge which encourage referrals and synergies with co-workers.
11. Develop partnerships with commercial, consumer, investment, and insurance divisions.
12. Participate in staff meetings, including communication of information to staff members.
13. Attend meetings as deemed appropriate.
14. Involvement in marketing of products, services, and promotions related to mortgage loan campaigns and marketing efforts of the organization.
15. Takes appropriate actions necessary to remain abreast of and adhere to all applicable banking/consumer regulations.
16. Inherent duty and responsibility to make recommendations to manager concerning possible methods of improvement.
17. Make recommendations to manager concerning budgetary needs.
18. Develop rapport and utilize communication skills in dealing professionally with internal and external clients.
19. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
20. Performs other duties as may be required from time to time.
Universal Banker
Non-Exempt – Grade Level 3
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
As a Universal Banker, you will provide exemplary customer service to our walk-in clients. You are responsible for building relationships by recommending appropriate deposit, loan and other banking products. When needed, you will also process customer transactions to provide excellent customer service.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
LICENSES & DESIGNATIONS
CORE COMPETENCIES
In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Teller
Non-Exempt – Grade Level 1
Equal Employment Opportunity
CORPORATE VALUES & MISSION
“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”
GENERAL SUMMARY
The function of a teller is to pay a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
EXPERIENCE and/or EDUCATION
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
Confidentiality – Keeps sensitive business, client, and personnel matters private
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Diversity – Promotes a harassment-free environment.
Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.
Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Safety and Security – Observes safety and security procedures.
Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Flexibility – able to provide flexibility and adapt to changing schedules.
Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.
A successful employee is one whose purpose aligns with the values of ChoiceOne Bank. We are looking for individuals who want to make a difference in their communities and who have a heart to serve those they encounter.
We value respect, timeliness, accountability, communication, teamwork, and appreciation. If you are looking for more than a job and share these values, please apply today!
Step one – apply!
For a brief job summary and a list of qualifications and responsibilities click the down arrow to the right of the listing. If you meet the qualifications and wish to fill out an application click on the “Apply Now” button. You will have the opportunity to upload a cover letter and resume when completing the application.
The Human Resources department evaluates all incoming applications against prerequisite abilities and skills set for open positions. If you meet the qualifications and are considered to be one of the strongest candidates the Hiring Manager will contact you to coordinate the next step in the application process.
The hiring process includes but is not limited to Phone Interviews, In-Person Interviews*, testing, reference checks and background checks. Qualified candidates may be asked to complete pre-employment testing at some point during the selection process.
Due to the volume of applications received we are not able to respond to all candidates that apply.
*We reserve the right to conduct second- or third-round interviews as needed.
Human Resources can be contacted by e-mail at [email protected].
The link you’ve clicked was provided from an external source because we see opportunity for you. By selecting “yes, continue” below you will be opening a new browser window and leaving our website. Although we’ve carefully reviewed the website prior to creating the link, unfortunately we cannot be responsible for the safety or security of the website.
Applying is fast and easy. Here’s what you’ll need to have ready:
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial Banks to obtain, verify, and record information that identifies each person who opens an account.
What this means for you:
When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We must also ask to see your driver’s license or other identifying documents.
Online Applications are available for residents of our service area including Kent, Newaygo, Muskegon, Ottawa, Montcalm, Oceana, Osceola, Ionia, Mecosta, Lake, Allegan, and Barry Counties in Michigan.