We See a Career.

CUSTOMER SERVICE CENTER REPRESENTATIVE

Non-Exempt / Grade Level 3

 

Are you an experienced call center employee looking to join a fun & community focused organization? ChoiceOne Bank, a local community bank based in Sparta, MI is looking to add to our Customer Service team!  ChoiceOne Bank has been serving our communities since 1902 with a commitment to customer care and community building.

ChoiceOne Bank Customer Service Representatives are provided paid training, paid vacation, continuous development, and a fun work environment with great co-workers. Customer Service Representatives may also earn a quarterly incentive bonus based on referral sales.

ChoiceOne Bank’s Customer Service Center is located in Sparta, MI and is open from 8:00am – 5:30pm Monday through Friday and 8:30-12:30 on Saturday.

Job Responsibilities

• Answering customer inquiries and performing a variety of transactions
• Provide customers financial solutions and bank deposit and loan products
• Resolving a wide range of disputes/discrepancies in a friendly, customer focused manner
• Troubleshooting basic Internet Banking questions and other digital products

 

Requirements:

• Two (2) years Call Center experience required.
• Professional written and verbal communication skills
• Ability to work in a fast paced environment with excellent multi-tasking skills
• Excellent computer skills and ability to troubleshoot web-based programs
• Positive attitude and passion to serve others
• Bilingual candidates (Spanish) are a major plus!
• Previous experience with financial services not required.

 

Job Type: Part-time

Job Location:

• Sparta, MI

Required experience:

• Call Center experience – Required: 2 years

Required education:

• High school or equivalent

Required language:

• Bilingual (Spanish) a major plus!

 

Teller

Non-Exempt – Grade Level 1

 

GENERAL SUMMARY:

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

 

REPORTS TO: Lead Teller / Assistant Branch Manager

 

REQUIRED QUALIFICATIONS

1. Minimum of 6 months cash handling experience is preferred
2. Strong Customer Service Skills
3. Ability to work well in a team environment
4. Problem solving skills
5. Ability to follow policy and procedures
6. Strong listening and verbal communication skills
7. Detail-oriented and organized
8. Ability to multi task
9. High School or GED
10. Vault and ATM Certified within 12 months
11. Meeting and exceed teller sales/referral goals
12. Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
13. Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
14. Requires schedule flexibility

 

REQUIRED RESPONSIBILITIES

1. Accurately and in great confidentiality handle banking transactions
2. Advance funds from credit cards and other accounts
3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
4. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
5. Performs other duties as may be required from time to time.

General Summary

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

Reports To

Lead Teller / Assistant Branch Manager

Required Qualifications

• Minimum of 6 months cash handling experience is preferred
• Strong Customer Service Skills
• Ability to work well in a team environment
• Problem solving skills
• Ability to follow policy and procedures
• Strong listening and verbal communication skills
• Detail-oriented and organized
• Ability to multi task
• High School or GED
• Vault and ATM Certified within 12 months
• Meeting and exceed teller sales/referral goals
• Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
• Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
• Requires schedule flexibility

Required Responsibilities

• Accurately and in great confidentiality handle banking transactions
• Advance funds from credit cards and other accounts
• Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO  LEAD TELLER / ASSISTANT BRANCH MANAGER

 

REQUIRED QUALIFICATIONS

1. Minimum of 6 months cash handling experience is preferred
2. Strong Customer Service Skills
3. Ability to work well in a team environment
4. Problem solving skills
5. Ability to follow policy and procedures
6. Strong listening and verbal communication skills
7. Detail-oriented and organized
8. Ability to multi task
9. High School or GED
10. Vault and ATM Certified within 12 months
11. Meeting and exceed teller sales/referral goals
12. Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
13. Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
14. Requires schedule flexibility

REQUIRED RESPONSIBILITIES

1. Accurately and in great confidentiality handle banking transactions
2. Advance funds from credit cards and other accounts
3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
4. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
5. Performs other duties as may be required from time to time.

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO

Lead Teller / Assistant Branch Manager

 REQUIRED QUALIFICATIONS

1. Minimum of 6 months cash handling experience is preferred
2. Strong Customer Service Skills
3. Ability to work well in a team environment
4. Problem solving skills
5. Ability to follow policy and procedures
6. Strong listening and verbal communication skills
7. Detail-oriented and organized
8. Ability to multi task
9. High School or GED
10. Vault and ATM Certified within 12 months
11. Meeting and exceed teller sales/referral goals
12. Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
13. Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
14. Requires schedule flexibility

 REQUIRED RESPONSIBILITIES

1. Accurately and in great confidentiality handle banking transactions
2. Advance funds from credit cards and other accounts
3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
4. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
5. Performs other duties as may be required from time to time.