We See a Career.

OPERATIONS SPECIALIST

Non Exempt – Grade Level 3

GENERAL SUMMARY

Involved in a wide range of duties. Some responsibilities will involve reconciling accounts, processing transactions and handling exception items, processing incoming & outgoing wires, preparing and processing mail, computer oriented operations, some training, preparing reports, and assisting other department staff.

REPORTS TO:   AVP – Operations Manager

ACCOUNTABILITY STANDARDS

• Portray the proper bank image by maintaining good customer relations, both internal and external
• Perform duties accurately, efficiently and in a timely manner
• Get to know our organization thoroughly – what it stands for, the services it offers, and who are the staff members involved in providing particular services.  Through you, your client will be assisted in understanding how valuable ChoiceOne can be to them
• Be flexible, possess the ability to manage priorities and handle multiple tasks
• Conduct yourself according to our corporate values
• Know our Mission Statement: ““Provide Superior Service, Quality Advice, and show Utmost Respect to everyone we meet.”

REQUIRED QUALIFICATIONS

• Excellent People Skills
• Flexible, dependable, service-oriented and team-oriented.
• Good organizational and communication skills.  Excellent written and verbal skills
• Strong Computer skills – Windows, Microsoft Office, Word, Excel, Adobe Acrobat, and miscellaneous software applications.
• Familiarity with Bank products, regulations, and internal operations.  Background in dealing with customers and employees to solve complex problems.
• Ability to recognize irregular or suspicious transactions and taking appropriate steps to prevent loss.
• Good understanding of operations and the interrelations with other departments, such as retail, loans & customer service.
• Good knowledge of computer-generated reports and procedures as they affect departmental operations.
• Time Management – Ability to manage multiple tasks and meet deadlines.
• Above average aptitude for figures and general accounting.

RELATIONSHIPS

• Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority
• Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization
• Involvement in community organizations and participation in community projects and events as deemed appropriate

REQUIRED RESPONSIBILITIES

• Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts, data processing, image retrieval, reconciliations, stop payments, endorsements, approvals, rejects and corrections.
• Balances posting of “on-us” items, sorts and files documentation and transactional support, reconciles ledger accounts for bank applications, processes, verifies, and/or maintains accuracy of records and reports, maintenance, electronic transactions (Fiserv EFT, ATM, ACH, etc.), correspondent bank activity, and regulatory requirements.
• Process Incoming & Outgoing wires – ensuring all wires are recorder properly.
• Appropriately handle manual and/or electronic entries necessary to process or correct identified items within authority, i.e. chargebacks.
• Prepare and process mail.
• Provide assistance for other operations department staff members by performing delegated tasks and necessary back up and overflow coverage, i.e. BSA review, garnishments/levies, etc.
• Responsible to assist in training new staff on department policy, procedures, and compliance.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.

 GENERAL SUMMARY:

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO:  Lead Teller / Branch Manager

REQUIRED QUALIFICATIONS

• Minimum of 6 months cash handling experience is preferred
• Strong Customer Service Skills
• Ability to work well in a team environment
• Problem solving skills
• Ability to follow policy and procedures
• Strong listening and verbal communication skills
• Detail-oriented and organized
• Ability to multi task
• High School or GED
• Vault and Atm Certified with 12 months
• Meeting and exceed teller sales/referral goals
• Processing cash and non-cash bank transactions accurately, and efficiently while balancing daily
• Acquiring and maintaining up to date knowledge of banking products, financial services, and technology
• Requires schedule flexibility

REQUIRED RESPONSIBILITIES

• Accurately and in great confidentiality handle banking transactions
• Advance funds from credit cards and other accounts
• Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
• Assists with training of new teller staff.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.

Teller

Non-Exempt – Grade Level 1

GENERAL SUMMARY:

The function of a teller is to play a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO:  Universal Banker Operations / Assistant Branch Manager / Branch Manager

REQUIRED QUALIFICATIONS

1. Minimum of 6 months cash handling experience is preferred
2. Strong Customer Service Skills
3. Ability to work well in a team environment
4. Problem solving skills
5. Ability to follow policy and procedures
6. Strong listening and verbal communication skills
7. Detail-oriented and organized
8. Ability to multi task
9. High School or GED
10. Vault and Atm Certified with 12 months
11. Meeting and exceed teller sales/referral goals
12. Processing cash and non-cash bank transactions accurately, and efficiently while balancing daily
13. Acquiring and maintaining up to date knowledge of banking products, financial services, and technology
14. Requires schedule flexibility

REQUIRED RESPONSIBILITIES

1. Accurately and in great confidentiality handle banking transactions
2. Advance funds from credit cards and other accounts
3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
4. Assists with training of new teller staff.
5. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
6. Performs other duties as may be required from time to time.

UNIVERSAL BANKER

Non-Exempt / Grade Level 3 

GENERAL SUMMARY

A Universal Banker provides exemplary customer service to our walk-in clients. You are responsible for building client and business relationships by proactively recommending appropriate deposit, loan and other banking products. When needed, you will also process customer transactions accurately and efficiently to provide excellent customer service by educating them on bank products, services and technology.

REPORTS TO:    Assistant Branch Manager and Branch Manager

QUALIFICATIONS

1. High School Diploma AND one (1) year of customer service in banking, financial services or goal driven retail sales
2. Career minded individuals that want to join an organization where they can gain experience and build a career. ChoiceOne provides career paths and development plans to get you where you want to go.
3. Bachelor’s Degree in business related major preferred
4. Cash handling skills preferred but not required
5. Comfort with technology such as mobile services and online banking services is a plus
6. Flexible, dependable, service and goal oriented
7. Good organizational and communication skills. Excellent written and verbal skills
8. Must participate in various bank workshops, seminars, and continuing education classes related to banking.
9. Involvement in community organizations and participation in community projects and events as deemed appropriate
10. Ability to lift 25 lbs

RELATIONSHIPS

1. Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
2. Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
3. Involvement in community organizations and participation in community projects and events as deemed appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide excellent customer service and effectively resolving customer issues.
2. Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
3. Drive sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service.
4. Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
5. Adhere to all operational, security, risk and regulatory policies and procedures.
6. Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
7. Process customers day to day transactions as needed.
8. Additional responsibilities as assigned.
9. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.

Teller

Non-Exempt – Grade Level 1

GENERAL SUMMARY:

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO:  Lead Teller / Assistant Branch Manager

REQUIRED QUALIFICATIONS

• Minimum of 6 months cash handling experience is preferred
• Strong Customer Service Skills
• Ability to work well in a team environment
• Problem solving skills
• Ability to follow policy and procedures
• Strong listening and verbal communication skills
• Detail-oriented and organized
• Ability to multi task
• High School or GED
• Vault and Atm Certified with 12 months
• Meeting and exceed teller sales/referral goals
• Processing cash and non-cash bank transactions accurately, and efficiently while balancing daily
• Acquiring and maintaining up to date knowledge of banking products, financial services, and technology
• Requires schedule flexibility

REQUIRED RESPONSIBILITIES

• Accurately and in great confidentiality handle banking transactions
• Advance funds from credit cards and other accounts
• Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
• Assists with training of new teller staff.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.