We See a Career.

GENERAL SUMMARY

Is the first assistant to the Branch Manager. Oversees day-to-day sales and leadership of the branch.  Responsible for offering a full scope of Bank products/services resulting in exceeding the branch sales goals through the development of customer relationships.  Takes full charge of the office in the absence of the Branch Manager. All branch staff reports to the Assistant Branch Manager

REPORTS TO:

   Branch Manager

ACCOUNTABILITY STANDARDS

1. Portray the proper bank image by maintaining good customer relations, both internal and external
2. Perform duties accurately, efficiently and in a timely manner
3. Develop relationship banking for your clients: Get to know them, greet them by name, and SELL or CROSS-SELL. (Tracking sales and referral efforts and results.)
4. Get to know our organization thoroughly – what it stands for, the services it offers, and who are the staff members involved in providing particular services. Through you, your client will be assisted in understanding how valuable ChoiceOne can be to them
5. Be flexible, possess the ability to manage priorities and handle multiple tasks
6. Conduct yourself according to our corporate values
7. Know our Mission Statement: “ChoiceOne is an independent, community based company.  Our goal is to mutually enhance the financial well being of our clients, communities, employees and shareholder.  The ChoiceOne team is dedicated to be THE resource for financial services and solutions.”

REQUIRED QUALIFICATIONS

1. Minimum 3 – 5 years in banking or equivalent education
2. Bachelor’s degree in business related major or equivalent of 2 years successful sales experience preferably in financial services
3. Knowledgeable background of the Bank’s procedures and policies
4. Flexible, dependable, service and goal oriented
5. Good organizational and communication skills. Excellent written and verbal skills
6. Knowledge of systems and reports for demand, savings, and subsystems. In addition to the bank experience, some should be in teller area.
7. Must participate in various bank workshops, seminars, and continuing education classes related to banking
8. Computer knowledge – Windows, Word, Excel, and an understanding of the Bank computer system.
9. Involvement in community organizations and participation in community projects and events as deemed appropriate
10. Ability to lift 25 lbs

RELATIONSHIPS

1. Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization
2. Involvement in community organizations and participation in community projects and events as deemed appropriate

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Review business plans and objectives with Branch Manager
2. Establishes with Branch Manager a level of discretionary decision and participation in the decision making process within the branch
3. Assist Branch Manager in accomplishment of branch goals and objectives
4. Oversees day to day sales activities in the branch continually update Branch Manager on pending issues
5. Sells retail banking products and services to customers and prospects. Manages and services relationship and cross sells all products and services.
6. Provides broad base of financial and credit services with the goal of acquiring 100% of the customer’s business.
7. Makes outbound sales calls to increase product per customer ratio
8. Process’ loan applications, and closes loans
9. Is responsible for the coaching, mentoring, and training all staff members in the sales functions
10. Is accountable for all branch sales, referral, and cross sale goals
11. Works jointly with Lead Teller in establishing goals and holding staff accountable
12. Is required to assist on the operations side as needed. May spend time doing maintenance and other operational functions during peak times and in the absence of the Lead Teller
13. Establish close relationships and refer business to assigned partners such as Mortgages, Investments, and commercial Lenders
14. Assumes the responsibility or Personal Banker and Sr Personal Banker when acting in that role
15. Is responsible for KPR and Annual Reviews for all Branch Staff – will get input from the Lead Teller when completing Teller Reviews.
16. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
17. Takes responsibility of clients concerns and complaints and effectively resolve in a timely manner
18. Maintains customer confidentiality at all times
19. Performs other duties as may be required

General Summary

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

Reports To

Lead Teller / Assistant Branch Manager

Required Qualifications

• Minimum of 6 months cash handling experience is preferred
• Strong Customer Service Skills
• Ability to work well in a team environment
• Problem solving skills
• Ability to follow policy and procedures
• Strong listening and verbal communication skills
• Detail-oriented and organized
• Ability to multi task
• High School or GED
• Vault and ATM Certified within 12 months
• Meeting and exceed teller sales/referral goals
• Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
• Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
• Requires schedule flexibility

Required Responsibilities

• Accurately and in great confidentiality handle banking transactions
• Advance funds from credit cards and other accounts
• Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.

General Summary

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

Reports To

Lead Teller / Assistant Branch Manager

Required Qualifications

• Minimum of 6 months cash handling experience is preferred
• Strong Customer Service Skills
• Ability to work well in a team environment
• Problem solving skills
• Ability to follow policy and procedures
• Strong listening and verbal communication skills
• Detail-oriented and organized
• Ability to multi task
• High School or GED
• Vault and ATM Certified within 12 months
• Meeting and exceed teller sales/referral goals
• Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
• Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
• Requires schedule flexibility

Required Responsibilities

• Accurately and in great confidentiality handle banking transactions
• Advance funds from credit cards and other accounts
• Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO  LEAD TELLER / ASSISTANT BRANCH MANAGER

 

REQUIRED QUALIFICATIONS

1. Minimum of 6 months cash handling experience is preferred
2. Strong Customer Service Skills
3. Ability to work well in a team environment
4. Problem solving skills
5. Ability to follow policy and procedures
6. Strong listening and verbal communication skills
7. Detail-oriented and organized
8. Ability to multi task
9. High School or GED
10. Vault and ATM Certified within 12 months
11. Meeting and exceed teller sales/referral goals
12. Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
13. Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
14. Requires schedule flexibility

REQUIRED RESPONSIBILITIES

1. Accurately and in great confidentiality handle banking transactions
2. Advance funds from credit cards and other accounts
3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
4. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
5. Performs other duties as may be required from time to time.

CUSTOMER SERVICE CENTER REPRESENTATIVE

Non-Exempt / Grade Level 3

 

Are you an experienced call center employee looking to join a fun & community focused organization? ChoiceOne Bank, a local community bank based in Sparta, MI is looking to add to our Customer Service team!  ChoiceOne Bank has been serving our communities since 1902 with a commitment to customer care and community building.

ChoiceOne Bank Customer Service Representatives are provided paid training, paid vacation, continuous development, and a fun work environment with great co-workers. Customer Service Representatives may also earn a quarterly incentive bonus based on referral sales.

ChoiceOne Bank’s Customer Service Center is located in Sparta, MI and is open from 8:00am – 5:30pm Monday through Friday and 8:30-12:30 on Saturday.

Job Responsibilities

• Answering customer inquiries and performing a variety of transactions
• Provide customers financial solutions and bank deposit and loan products
• Resolving a wide range of disputes/discrepancies in a friendly, customer focused manner
• Troubleshooting basic Internet Banking questions and other digital products

 

Requirements:

• Two (2) years Call Center experience required.
• Professional written and verbal communication skills
• Ability to work in a fast paced environment with excellent multi-tasking skills
• Excellent computer skills and ability to troubleshoot web-based programs
• Positive attitude and passion to serve others
• Bilingual candidates (Spanish) are a major plus!
• Previous experience with financial services not required.

 

Job Type: Part-time

Job Location:

• Sparta, MI

Required experience:

• Call Center experience – Required: 2 years

Required education:

• High school or equivalent

Required language:

• Bilingual (Spanish) a major plus!

 

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO  Lead Teller / Assistant Branch Manager

 

REQUIRED QUALIFICATIONS

1. Minimum of 6 months cash handling experience is preferred
2. Strong Customer Service Skills
3. Ability to work well in a team environment
4. Problem solving skills
5. Ability to follow policy and procedures
6. Strong listening and verbal communication skills
7. Detail-oriented and organized
8. Ability to multi task
9. High School or GED
10. Vault and ATM Certified within 12 months
11. Meeting and exceed teller sales/referral goals
12. Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
13. Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
14. Requires schedule flexibility

REQUIRED RESPONSIBILITIES

1. Accurately and in great confidentiality handle banking transactions
2. Advance funds from credit cards and other accounts
3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
4. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
5. Performs other duties as may be required from time to time.

GENERAL SUMMARY

Is responsible for directing the bank’s day-to-day loan collection activities.  Supervise a small number of collection and clerical support staff.  The Supervisor will be responsible for planning, organizing and directing the overall activities of the department.  Supervisor will oversee and participate in the collection of selected business and consumer accounts, the collection of charge-offs, and the determination of loan risk ratings.  The Supervisor will assume the role of workout officer on various commercial loans with the ultimate goal of rehabilitation or timely liquidation. Additionally, the Supervisor will be responsible for the liquidation of various repossessed assets, including ORE properties.  Supervisor will insure that collection activities will be conducted in a manner that will favorably maintain the bank’s image and adhere to all appropriate regulations.

 

REPORTS TO:  Chief Credit Officer

 

ACCOUNTABILITY STANDARDS

1. Portray the proper bank image by maintaining good customer relations, both internal and external
2. Perform duties accurately, efficiently and in a timely manner

3. Develop relationship banking for your clients: Get to know them, greet them by name, and SELL or CROSS-SELL. (Tracking sales and referral efforts and results.)

1. Get to know our organization thoroughly – what it stands for, the services it offers, and who are the staff members involved in providing particular services.  Through you, your client will be assisted in understanding how valuable ChoiceOne can be to them
2. Be flexible, possess the ability to manage priorities and handle multiple tasks
3. Conduct yourself according to our corporate values
4. Know our Mission Statement:   “ChoiceOne is an independent, community based company.  Our goal is to mutually enhance the financial well being of our clients, communities, employees and shareholder.  The ChoiceOne team is dedicated to be THE resource for financial services and solutions.”

 

REQUIRED QUALIFICATIONS

1. Excellent People Skills
2. Flexible, dependable, and service-oriented
3. Good organizational, communication, and follow-up skills.  Excellent written and verbal skills
4. Computer knowledge – Windows, Microsoft Office suite of products, Automated Collection software – IBS (basic working knowledge of all)
5. Bachelor Degree or equivalent.
6. Minimum three year’s collection experience as Manager, Supervisor or Lead Collector.
7. Working knowledge of Fannie Mae and Freddie Mac loan servicing/collection Guidelines
8. A working knowledge of banking.
9. A high level of interpersonal and telephone skills and specific knowledge of good collection techniques to maintain good relationships with delinquent customers and yet avoid foreclosure losses, and to resolve complex problems.
10. Three (3) to five (5) years of progressively more responsible job-related experience with specific familiarity with all lending/collection functions and regulatory requirements.

 

RELATIONSHIPS

1. Accountable to senior management for the fulfillment of specific job duties.
2. Extensive contact with staff, clients, the public, and the community. Conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization
3. Required involvement in community organizations and participation in community projects and events as deemed appropriate

 

REQUIRED RESPONSIBILITIES

1. Reviews and recommends changes to bank collection policies and procedures that will make account collection activities more efficient and effective.
2. Develops goals and objectives that provide for the sound management and recovery of this portion of the Bank’s lending portfolio.
3. Maintains control over delinquency with respect to a satisfactory percentage of past due accounts.
4. Manages the liquidation of bank owned assets (repossessed goods and foreclosed properties) and insures that assets are liquidated according to acceptable practices and insures that selling prices and means maximize recovery dollars.
5. Ensures that all collection actions taken by staff members is properly documented.
6. Assumes a temporary role as a workout officer and/or problem solver with various commercial loan relationships. The primary goal being rehabilitation or liquidation of credit.
7. Supervise the preparation of regular reports to bank management regarding collection activities. Responsibility to include the over site of all collection data provided to Senior Management and the Board of Directors.
8. Actively participates in the quarterly preparation of the bank’s Allowance for Loan and Lease Losses. Specifically, responsible for identifying and monitoring of impaired loans.
9. Acts as Chairman of periodic Watch Credit Meetings. Insures that all troubled loans have a plan for rehabilitation of liquidation and insures that lenders are actively working past due accounts.
10. Supervises in and participates with the staff in the collection of delinquent loans and the feasibility of taking legal action against delinquent and charged off loans.
11. Continually reviews journals, articles, publications, and other material to review regulatory and legal changes pertinent to the collection area to ensure that policies and procedures comply with all applicable laws and regulations.
12. Maintains a wide variety of contacts within and outside the bank (Loan Department heads, credit bureaus, other financial institutions, etc.) to gather collection-related information to facilitate the collection program.
13. Is responsible for complying with all applicable laws and regulations.
14. Reviews weekly delinquency reports.
15. Reviews weekly calling activities of each staff member.
16. Tracks and reports asset quality trends and provides others with input on the adequacy of loan loss reserves.
17. Insures that all foreclosed properties are maintained properly and inspected regularly, insurance coverage is maintained, and all taxes are paid.
18. Utilizes methods of collection under terms of the loan/deposit contract, depending on the feasibility and applicability of each case if initial collection attempts do not secure required payment. Extends due dates or refers customers to personal bankers for refinancing of delinquent loans.  Repossesses collateral on secured items if the delinquent situation requires such action, and adjusts working hours to accommodate the customer or secure the collateral.
19. Assists staff members in the location of customers with whom the bank has lost contact. Insures that staff members are tactful and resourceful in probing for information leading to the location of the delinquent customer.
20. Oversees all collection proceedings to insure completion including court appearances or other necessary off-site measures conducted by staff members.
21. Is responsible for all staff member’s familiarity with and compliance with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
22. Performs other duties as may be required from time to time.

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO

Lead Teller / Assistant Branch Manager

 REQUIRED QUALIFICATIONS

1. Minimum of 6 months cash handling experience is preferred
2. Strong Customer Service Skills
3. Ability to work well in a team environment
4. Problem solving skills
5. Ability to follow policy and procedures
6. Strong listening and verbal communication skills
7. Detail-oriented and organized
8. Ability to multi task
9. High School or GED
10. Vault and ATM Certified within 12 months
11. Meeting and exceed teller sales/referral goals
12. Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
13. Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
14. Requires schedule flexibility

 REQUIRED RESPONSIBILITIES

1. Accurately and in great confidentiality handle banking transactions
2. Advance funds from credit cards and other accounts
3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
4. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
5. Performs other duties as may be required from time to time.