We See a Career.

BRANCH MANAGER

Equal Opportunity Employer

Exempt – Grade Level 6

MEET CHOICEONE BANK

Are you an experienced Banking professional looking to join a fun & community focused organization? ChoiceOne Bank, a local community bank is expanding into downtown Grand Rapids and is looking for a Branch Manager!

ChoiceOne Branch Managers are representatives in our community and lead the retail deposit and lending efforts.  The Coopersville Branch Manager will also work directly with our experienced Commercial Lending and Business Development to provide excellent service to complex accounts.  The Coopersville Branch has a well established customer base with a busy lobby requiring the personal service of ChoiceOne Bank. Branch Managers may also earn a quarterly incentive bonus based on sales and Branch Performance.

ChoiceOne Bank has been serving our communities since 1898 with a commitment to customer care and community building. ChoiceOne Bank is headquartered locally in Sparta and has over 170 employees in West Michigan. Our Mission Statement:   “Provide superior service, quality advice, and show utmost respect to everyone we meet.”

JOB SUMMARY

Focuses on business development and selling bank services while proactively managing branch, coaching and supervising Branch Staff, and completing performance reviews.  Works with Commercial lending and Business Development team to serve complex customer relationships.  Will have lending authority to make decisions on commercial and retail loan applications.  Implements and carries out bank policy with respect to the overall operations of the branch.

REPORTS TO: VP – Regional Manager

RESPONSIBILITIES

1. Create a friendly and welcome environment for customers and staff
2. Manage a portfolio of high value retail and business customers.
3. Lead the team in referring customers to other areas of the bank.
4. Motivating your team to provide a superior customer service and resolve customer issues.
5. Proactively drive sales through community outreach, outside calling, referrals from customers and other partners.
6. Leverage the Bank’s tools and technology to drive sales and service
7. Educate your team on all products, services, technology and policies.
8. Maintain an active role in the community and develop key business and community relationships.
9. Manage the overall operations of the branch and ensure adherence to all Bank Policies.

REQUIRED QUALIFICATIONS

1. Previous experience as Branch Manager, In-store Branch Manager, or Assistant Branch Manager.  Experienced Managers and emerging leaders will both be considered.
2. History of providing excellent customer service
3. Able to adapt to new technology and manage multiple projects
4. Bilingual is a plus

GENERAL SUMMARY

Represent the company in the area of customer service and evaluation of loan applications. Verify through outside sources, the accuracy of information on the application, review debt-to-income and loan-to-value ratios and assemble and submit a completely documented file to automated underwriting systems. Review appraisals. Schedule and facilitate loan closings. Assure that all documentation needed to support an underwriting decision and loan closing is in the loan file.

REPORTS TO: Mortgage Operations Manager

 

ACCOUNTABILITY STANDARDS

• Portray the proper bank image by maintaining good customer relations, both internal and external
• Perform duties accurately, efficiently and in a timely manner
• Develop relationship banking for your clients: Get to know them, greet them by name, and SELL or CROSS-SELL. (Tracking sales and referral efforts and results.)
• Get to know our organization thoroughly – what it stands for, the services it offers, and who are the staff members involved in providing particular services. Through you, your client will be assisted in understanding how valuable ChoiceOne can be to them
• Be flexible, possess the ability to manage priorities and handle multiple tasks
• Conduct yourself according to our corporate values
• Know our Mission Statement: “Provide Superior Service, Quality Advice, and Show Utmost Respect to Everyone we Meet.”

REQUIRED QUALIFICATIONS

• Excellent People Skills
• A high school diploma or equivalent
• Formal on-the-job training or prior loan experience in lending documents
• Proficient typing skills
• Ability to handle multiple tasks simultaneously
• Ability to meet established deadlines
• Interpersonal skills to represent the bank positively in dealing with customer transactions.
• Specific knowledge as related to mortgage documents and regulations, Freddie Mac, Fannie Mae, FHA, Rural Housing and MSHDA with preferably two years’ experience.
• Good organizational and communication skills. Excellent written and verbal skills
• Computer knowledge – Windows, Microsoft Office, Word, Excel, miscellaneous software applications (basic working knowledge)

RELATIONSHIPS

• Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority
• Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization
• Involvement in community organizations and participation in community projects and events as deemed appropriate

REQUIRED RESPONSIBILITIES

• Maintain caseload in a timely and responsible manner. The expected caseload would be an average volume that supports current production with an average processing time that meets or exceeds market expectations.
• Maintain an open line of communication with the applicant throughout the processing period, assisting them with any questions and notifying them of any additional information needed.
• Promote the company’s philosophy of providing excellent customer service through various contacts throughout processing with Realtors, builders, applicants and others.
• Daily monitor and act upon incoming mail and documentation needed for approval or closing. Maintain log and event tracking in the computer to keep other staff members aware of current status, lock expiration dates and anticipated closings.
• Review file and submit to automated underwriting systems for approval. Issue approval/conditions checklist. Review appraisals for any conditions or issues that need to be cleared prior to loan closing. Involve senior underwriting staff whenever necessary.
• Complete a final evaluation and analysis of the completed loan package and prepare the file for closing, assuring that necessary conditions are cleared.
• At a minimum, applicants, Realtors, and loan officers are given status reports at the following stages of processing: 1. After initial review of the new loan application; 2. When approval has been received; 3. When appraisal comes in; 4. When scheduling a closing; 5. 24 hours before closing date to give final figures for closing to the applicant.
• As a back up to the closer, be able to schedule, prepare documents and facilitate loan closings. Review file post-closing to assure that the loan was closed properly.
• Prepare, in a timely manner, adverse action notices and 30-day notices when required.
• Participate in creating a good working relationship with other staff members and customers.
• Answer customer calls quickly and efficiently
• Assist other team members when work flow requires.
• Assist in training new staff members in the area of loan processing, as required.
• Assist in maintaining and updating procedure manual.
• Comply with State and Federal Regulations, as applicable.
• Utilize manuals and handbooks available to increase knowledge of business and to be effective in position. Stay aware of current changes and their effect on responsibilities.
• Loan Processors are required to fulfill their responsibilities with honesty, integrity and professionalism and to maintain confidentiality of customer information.
• Performs other duties as may be required from time to time.

SENIOR CREDIT ANALYST

 

Exempt – Grade Level 6

 

GENERAL SUMMARY

Performs a variety of commercial loan support services, including numerous duties which facilitate and safeguard the lending function.

 

REPORTS TO:  Credit Dept. Manager    

 

ACCOUNTABILITY STANDARDS

• Portray the proper bank image by maintaining good customer relations, both internal and external
• Perform duties accurately, efficiently and in a timely manner
• Get to know our organization thoroughly – what it stands for, the services it offers, and who are the staff members involved in providing particular services.  Through you, your client will be assisted in understanding how valuable ChoiceOne can be to them
• Be flexible, possess the ability to manage priorities and handle multiple tasks
• Conduct yourself according to our corporate values
• Know our Mission Statement: “Provide superior service, quality advice, and show utmost respect to everyone we meet.”

 

REQUIRED QUALIFICATIONS

• Bachelors Degree in finance, accounting, or other related field required.
• Minimum of three years commercial loan underwriting experience preferred (SBA, FSA, participation, and construction knowledge helpful).
• Superior Analytical Skills.
• Flexible, dependable, and service-oriented.
• Exceptional organizational and communication skills – written and verbal.
• Proficiency with computer software and learning new programs.
• Strong knowledge of financial documents and general accounting principles.
• Ability to handle multiple tasks simultaneously.
• Ability to meet established deadlines.
• Strong attention to detail.
• Expected to conduct relationships in a manner that will enhance the overall marketing effort of the organization.

 

RELATIONSHIPS

• Accountable to Credit Manager for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
• Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
• Involvement in community organizations and participation in community projects and events as deemed appropriate.

 

REQUIRED RESPONSIBILITIES

• Use critical thinking to conduct thorough risk analysis of applications for commercial credit including the Bank’s most complex relationships.
• Construct financial statement spreads and understand and interpret key ratios.
• Complete thorough real estate evaluations on various property types.
• Responsible for calculating risk scorecard and recommending risk ratings.
• Collect credit information for preparation of commercial loan package.
• Provide an analyzed, researched, and documented package for review by supervisor, officers, committee, or Board as appropriate.
• Maintains complete and orderly credit files on loan customers and obtains credit information on borrowers.
• Maintains various loan/departmental reports.
• Client contact as necessary.
• Provide bank management with loan reports as required in a timely manner.
• Mentor and train new credit analysts – as applicable.
• Assists supervisor in the establishment and maintenance of procedures necessary to assure good quality loan documentation.
• Assist loan officers as requested.
• Working knowledge of and compliance with policies and procedures of the Bank.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.

Teller

 

Non-Exempt – Grade Level 1

 

GENERAL SUMMARY:

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO:  Lead Teller / Assistant Branch Manager

 

REQUIRED QUALIFICATIONS

• Minimum of 6 months cash handling experience is preferred
• Strong Customer Service Skills
• Ability to work well in a team environment
• Problem solving skills
• Ability to follow policy and procedures
• Strong listening and verbal communication skills
• Detail-oriented and organized
• Ability to multi task
• High School or GED
• Vault and Atm Certified with 12 months
• Meeting and exceed teller sales/referral goals
• Processing cash and non-cash bank transactions accurately, and efficiently while balancing daily
• Acquiring and maintaining up to date knowledge of banking products, financial services, and technology
• Requires schedule flexibility

 

REQUIRED RESPONSIBILITIES

• Accurately and in great confidentiality handle banking transactions
• Advance funds from credit cards and other accounts
• Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
• Assists with training of new teller staff.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.

General Summary

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

Reports To

Lead Teller / Assistant Branch Manager

Required Qualifications

• Minimum of 6 months cash handling experience is preferred
• Strong Customer Service Skills
• Ability to work well in a team environment
• Problem solving skills
• Ability to follow policy and procedures
• Strong listening and verbal communication skills
• Detail-oriented and organized
• Ability to multi task
• High School or GED
• Vault and ATM Certified within 12 months
• Meeting and exceed teller sales/referral goals
• Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
• Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
• Requires schedule flexibility

Required Responsibilities

• Accurately and in great confidentiality handle banking transactions
• Advance funds from credit cards and other accounts
• Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.

Non-Exempt – Grade Level 1

General Summary

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

Reports To

Lead Teller / Assistant Branch Manager

Required Qualifications

• Minimum of 6 months cash handling experience is preferred
• Strong Customer Service Skills
• Ability to work well in a team environment
• Problem solving skills
• Ability to follow policy and procedures
• Strong listening and verbal communication skills
• Detail-oriented and organized
• Ability to multi task
• High School or GED
• Vault and ATM Certified within 12 months
• Meeting and exceed teller sales/referral goals
• Processing cash and non-cash bank transactions accurately and efficiently while balancing daily
• Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology
• Requires schedule flexibility

Required Responsibilities

• Accurately and in great confidentiality handle banking transactions
• Advance funds from credit cards and other accounts
• Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
• Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Performs other duties as may be required from time to time.