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We See a Career.

Careers

Our employees aren’t here for a job. They’re here for a career.

“When I first interviewed at ChoiceOne Bank, I could tell the bank truly cared about the staff and the communities they do business in. I’ve been in banking for 16 years and have never been at a bank that has volunteered more in its communities or cared so much about its customers. To say that I am honored to work here is an understatement.”

Trent Hancock

VP Regional Manager

“After much persuasion from a ChoiceOne employee, I finally decided to submit an application for a Teller position in 2010. I then moved to work in the Customer Service Center and now serve as a Loan Administrator on our Mortgage team. ChoiceOne Bank impacted my life for the best as I’ve been given the opportunity to grow and learn…an opportunity I did not see when I first started after working 8 years as a cashier for a local grocery store.”

Vanessa Paprocki

Loan Administrator

“I have been in banking for 20+ years and have a passion for helping people and serving my community. I love that ChoiceOne Bank truly embraces that philosophy, as is evident in our mission statement.  As employees, we are encouraged to grow, develop and be the best version of ourselves.  I’m so very grateful I was introduced to ChoiceOne Bank and joined this amazing group of people almost 2 years ago.  I get to do what I love daily, with some pretty great people, and I couldn’t be happier!”

Skylet Cummings

AVP, Branch Manager

“I have been with the same bank for over 40 years. I initially started thinking it was just a job, but soon it became a career. I have held many positions at the bank starting in operations and eventually transitioning through lending to my current position today; Loan Compliance. My passion has been to work hard to serve our customers and communities. I am glad I work at a bank that has the same passion.”

Beth Henderson

VP, Consumer Administration

Careers

Why ChoiceOne?

Our team is engaged, multi-disciplined, and flexible. We’re here to serve our community and attract candidates looking for a company dedicated to the local community. Along with competitive benefits and pay, our team is serious about developing the skills of each team members so they can have a successful career.

Current Positions

Call Center Representative

Description

The function of this position is to provide world class support and service to our banking customers. The incumbent will treat each customer with respect and courtesy, responsively addressing their service concerns, and will recommend appropriate ChoiceOne products and services to help them achieve their financial goals. Incumbent will take ownership of each customer service situation and work to resolve issues and deepen the customer relationship upon a “First Call Resolution” process. All Customer Service Center Staff report directly to the manager of the Customer Service Center.

Requirements

• Provide Excellent Customer Service as established under Sales and Service Standards

• Answer incoming calls quickly and efficiently and escalating issue when appropriate

• Take ownership of call and respond with a “First Call Resolution” mindset (85% achievement)

• Service, Sell and Refer all ChoiceOne Products

• Record all client contact, sales or referrals via Synapsis

• Follows all operating policies and procedures for ChoiceOne maintaining audit and compliance procedures

• Attends departmental meetings as necessary

• Accountable for quality of each and every contact

• Additional responsibilities as assigned.

• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.

• Be familiar with and comply with all federal and state banking regulations as applicable.

PHYSICAL DEMANDS & WORK ENVIRONMENT
• Must be able to lift 25lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE and/or EDUCATION
• High School Diploma or GED
• Minimum of one (1) year of Call Center experience in banking, financial services or goal driven retail sales preferred
• Spanish language skills is a plus

REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mortgage Underwriter (Part-Time) | Sparta

Mortgage Underwriter

Exempt – Grade Level 5

Equal Employment Opportunity

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

GENERAL SUMMARY

The Underwriter is responsible for the overall underwriting quality of mortgage loan production.  This is a leadership role where maintaining focus on producing quality loans while supporting pro-growth initiatives is necessary.   The Underwriter will need to stay abreast of the most up-to-date underwriting guidelines and loan programs from Freddie Mac, Fannie Mae, FHA, Rural Housing, MSHDA and various investors to whom the bank sells loans, as well as provide flexible, common-sense underwriting that may from time to time require a business decision.  It will be important that the Underwriter facilitate additional assistance from senior management when a business decision is required.

REPORTS TO:    VP Loan Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide fair and consistent underwriting decisions, based on factual information in the file without personal bias or judgment.
  • Underwrite to Freddie Mac, Fannie Mae, FHA, Rural Housing, MSHDA and investor guidelines, as well as requirements of various mortgage insurance providers, and adhere to bank policies and procedures and state and federal requirements.
  • Provide leadership in streamlining underwriting and documentation requirements, requiring only that information that is pertinent and necessary to make an underwriting decision. Care should be taken not to ask for excessive or unnecessary documentation, however, caution should be exercised in issuing conditional approvals where the approval could be rescinded based on additional information requested.
  • Responsible for staying up-to-date on all new bank loan programs as well as secondary marketing underwriting guidelines.
  • Maintain manual of loan programs, keeping information up-to-date and keeping staff aware of any changes to these programs or investor guidelines. Utilize email and Intranet to get information out to the staff on a consistent basis.
  • Assist in the loan processing or closing areas as needed, providing support in making decisions or assisting occasionally with workflow as requested.
  • Keep an open door to loan staff, giving helpful advice or training as needed, with the objective of helping the staff be able to be more knowledgeable to enhance the overall team capability.
  • Conduct relationships in a manner that will enhance the overall marketing effort of the organization.
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EXPERIENCE and/or EDUCATION

  • High School Diploma or equivalent
  • Minimum of two (2) years’ experience underwriting to the secondary market, with solid knowledge of Freddie Mac, Fannie Mae, FHA, Rural Housing, MSHDA and other investor underwriting guidelines and loan programs.
  • Excellent people skills as well as detail orientation.
  • Must have the ability to examine the details of a loan but still maintain an understanding of the loan’s overall merits.
  • Flexible, dependable, and service-oriented
  • Good organizational and communication skills. Excellent written and verbal skills
  • Computer knowledge – Windows, Microsoft Office, Word, Excel, miscellaneous software applications (basic working knowledge)
  • General Accounting Knowledge
  • Ability to handle multiple tasks simultaneously
  • Ability to meet established deadlines

 

CORE COMPETENCIES

In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information. 

Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Commercial Lender | Lapeer

Commercial Lender

Equal Employment Opportunity

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

GENERAL SUMMARY

As a Commercial Lender, you will develop and manage commercial loan accounts that meet established lending requirements and provide maximum profitability to the Bank at minimum risk.

REPORTS TO:    VP Commercial Lending Team Lead and SVP Chief Lending Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitor assigned loan portfolio by maintaining accurate loan grades and risk assessments.  Portfolio to consist of 75-150 accounts totaling $30-35,000,000.00.
  • Make sales calls and develop new business by contacting prospects and existing clients.
  • Interview loan applicants.  Collect and analyze financial and related data to determine general creditworthiness of the borrower and merits of the specific loan request to evaluate for the purpose of making commercial loans and/or continuation/renewal of existing loans.
  • Prepare and/or present loan presentations for committee review and approval authority
  • Be active in community affairs to increase bank’s visibility and to enhance new business opportunities.
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE and/or EDUCATION

  • Lending and/or Credit experience required
  • Three (3) to Five (5) years of progressively more responsible job-related experience to become familiar with all lending functions and regulatory requirements.
  • Bachelor’s Degree in business-related major

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

Confidentiality – Keeps sensitive business, client, and personnel matters private

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.

Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures

Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Diversity – Promotes a harassment-free environment.

Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Safety and Security – Observes safety and security procedures. 

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Part-Time Teller | Cedar Springs

Teller

Non-Exempt – Grade Level 1

Equal Employment Opportunity

 

CORPORATE VALUES & MISSION

“Provide superior service and high-quality advice and show utmost respect to everyone we meet.”

 

GENERAL SUMMARY

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

 

REPORTS TO: Assistant Branch Manager and Branch Manager

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Perform and follow the Bank’s policies, procedures, and customer service standards
  • Operate teller window in accordance with bank policy, balancing daily
  • Meet and exceed teller sales/referral goals
  • Process cash and non-cash bank transactions accurately, efficiently, and with great confidentiality
  • Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
  • Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to the desk
  • Perform other miscellaneous duties, including night deposits, ATM balancing and service, supplies, answering phone, etc.; and other duties that may be required from time to time.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to lift 25lbs
  • Standing required for extended periods of time, up to entire length of shift
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires schedule flexibility

 

EXPERIENCE and/or EDUCATION

  • Minimum of 6 months cash handling experience preferred
  • High School or GED

 

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

CORE COMPETENCIES

Confidentiality – Keeps sensitive business, client, and personnel matters private

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; makes self- available to staff; develops their skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Diversity – Promotes a harassment-free environment.

Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.

Motivation – Demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals. Is a self-starter.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Safety and Security – Observes safety and security procedures.

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. 

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.

Employment FAQ's

What makes a successful employee?

A successful employee is one whose purpose aligns with the values of ChoiceOne Bank. We are looking for individuals who want to make a difference in their communities and who have a heart to serve those they encounter.

We value respect, timeliness, accountability, communication, teamwork, and appreciation.  If you are looking for more than a job and share these values, please apply today!

What is ChoiceOne’s hiring process?

Step one – apply!

For a brief job summary and a list of qualifications and responsibilities click the down arrow to the right of the listing.  If you meet the qualifications and wish to fill out an application click on the “Apply Now” button.  You will have the opportunity to upload a cover letter and resume when completing the application.

The Human Resources department evaluates all incoming applications against prerequisite abilities and skills set for open positions.  If you meet the qualifications and are considered to be one of the strongest candidates the Hiring Manager will contact you to coordinate the next step in the application process. 

The hiring process includes but is not limited to Phone Interviews, In-Person Interviews*, testing, reference checks and background checks.  Qualified candidates may be asked to complete pre-employment testing at some point during the selection process.

Due to the volume of applications received we are not able to respond to all candidates that apply.

*We reserve the right to conduct second- or third-round interviews as needed.

Who should I contact regarding my application status?

Human Resources can be contacted by e-mail at [email protected].

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The link you’ve clicked was provided from an external source because we see opportunity for you. By selecting “yes, continue” below you will be opening a new browser window and leaving our website. Although we’ve carefully reviewed the website prior to creating the link, unfortunately we cannot be responsible for the safety or security of the website.

What You Will Need Close Warning

Applying is fast and easy. Here’s what you’ll need to have ready:

  1. Your Social Security Number or Individual Tax Identification Number (ITIN)
  2. A US government-issued photo ID (e.g. Driver’s License, Passport, or State)
  3. A credit or debit card to fund your new account
  4. A valid email address

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial Banks to obtain, verify, and record information that identifies each person who opens an account.

What this means for you:
When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We must also ask to see your driver’s license or other identifying documents.

Online Applications are available for residents of our service area including Kent, Newaygo, Muskegon, Ottawa, Montcalm, Oceana, Osceola, Ionia, Mecosta, Lake, Allegan, and Barry Counties in Michigan.