We See a Career.

Careers

Our employees aren’t here for a job. They’re here for a career.

“When I first interviewed at ChoiceOne Bank, I could tell the bank truly cared about the staff and the communities they do business in. I’ve been in banking for 16 years and have never been at a bank that has volunteered more in its communities or cared so much about its customers. To say that I am honored to work here is an understatement.”

Trent Hancock

VP Regional Manager

“After much persuasion from a ChoiceOne employee, I finally decided to submit an application for a Teller position in 2010. I then moved to work in the Customer Service Center and now serve as a Loan Administrator on our Mortgage team. ChoiceOne Bank impacted my life for the best as I’ve been given the opportunity to grow and learn…an opportunity I did not see when I first started after working 8 years as a cashier for a local grocery store.”

Vanessa Paprocki

Loan Administrator

“I have been in banking for 20+ years and have a passion for helping people and serving my community. I love that ChoiceOne Bank truly embraces that philosophy, as is evident in our mission statement.  As employees, we are encouraged to grow, develop and be the best version of ourselves.  I’m so very grateful I was introduced to ChoiceOne Bank and joined this amazing group of people almost 2 years ago.  I get to do what I love daily, with some pretty great people, and I couldn’t be happier!”

Skylet Cummings

AVP Branch Manager

“I started working at ChoiceOne in the 70s in the loan department. After five years, I left to work at a couple other places but I came back to the bank because to me, it feels like home. One of the things I love about ChoiceOne Bank is the fact that I can talk to the President, and he listens.”

Bonnie Koehn

VP Client Development

Careers

Why ChoiceOne?

Our team is engaged, multi-disciplined, and flexible. We’re here to serve our community and attract candidates looking for a company dedicated to the local community. Along with competitive benefits and pay, our team is serious about developing the skills of each team members so they can have a successful career.

Current Positions

Branch Manager / Alpine Office

BRANCH MANAGER

Equal Opportunity Employer
Exempt – Grade Level 6

MEET CHOICEONE BANK
Are you an experienced Banking professional looking to join a fun & community focused organization? ChoiceOne Bank, a local community bank, is looking for a motivated individual to work as Branch Manager for our Comstock Park office.
ChoiceOne Branch Managers are representatives in our community and lead the retail deposit and lending efforts. The Comstock Park Branch Manager also works directly with our experienced Commercial Lending and Business Development team to provide excellent service to complex accounts. The Comstock Park branch combines cutting-edge technology with the personal service of ChoiceOne Bank. Branch Managers may also earn a quarterly incentive bonus based on sales and branch performance.
ChoiceOne Bank has been serving our communities since 1898 with a commitment to customer care and community building. ChoiceOne Bank is headquartered locally in Sparta and has over 170 employees in West Michigan. Our Mission Statement: “Provide superior service, quality advice, and show utmost respect to everyone we meet.”

JOB SUMMARY
Focuses on business development and selling bank services while proactively managing branch, coaching and supervising Branch Staff, and completing performance reviews. Works with Commercial lending and Business Development team to serve complex customer relationships. Will have lending authority to make decisions on commercial and retail loan applications. Implements and carries out bank policy with respect to the overall operations of the branch.

REPORTS TO: VP – Regional Manager

RESPONSIBILITIES
1. Create a friendly and welcome environment for customers and staff.
2. Manage a portfolio of high value retail and business customers.
3. Lead the team in referring customers to other areas of the bank.
4. Motivate your team to provide superior customer service and to resolve customer issues.
5. Proactively drive sales through community outreach, outside calling, and referrals from customers and other partners.
6. Leverage the Bank’s tools and technology to drive sales and service.
7. Educate your team on all products, services, technology and policies.
8. Maintain an active role in the community and develop key business and community relationships.
9. Manage the overall operations of the branch and ensure adherence to all Bank Policies.

REQUIRED QUALIFICATIONS
1. Previous experience as Branch Manager, In-store Branch Manager, or Assistant Branch Manager. Experienced Managers and emerging leaders will both be considered.
2. History of providing excellent customer service
3. Able to adapt to new technology and manage multiple projects
4. Bilingual is a plus

Operations Specialist / Kent City Office

OPERATIONS SPECIALIST

Non Exempt – Grade Level 3

GENERAL SUMMARY

Involved in a wide range of duties. Some responsibilities will involve reconciling accounts, processing transactions and handling exception items, processing incoming & outgoing wires, preparing and processing mail, computer oriented operations, some training, preparing reports, and assisting other department staff.

REPORTS TO:   AVP – Operations Manager

ACCOUNTABILITY STANDARDS

  • Portray the proper bank image by maintaining good customer relations, both internal and external
  • Perform duties accurately, efficiently and in a timely manner
  • Get to know our organization thoroughly – what it stands for, the services it offers, and who are the staff members involved in providing particular services.  Through you, your client will be assisted in understanding how valuable ChoiceOne can be to them
  • Be flexible, possess the ability to manage priorities and handle multiple tasks
  • Conduct yourself according to our corporate values
  • Know our Mission Statement: ““Provide Superior Service, Quality Advice, and show Utmost Respect to everyone we meet.”

REQUIRED QUALIFICATIONS

  • Excellent People Skills
  • Flexible, dependable, service-oriented and team-oriented.
  • Good organizational and communication skills.  Excellent written and verbal skills
  • Strong Computer skills – Windows, Microsoft Office, Word, Excel, Adobe Acrobat, and miscellaneous software applications.
  • Familiarity with Bank products, regulations, and internal operations.  Background in dealing with customers and employees to solve complex problems.
  • Ability to recognize irregular or suspicious transactions and taking appropriate steps to prevent loss.
  • Good understanding of operations and the interrelations with other departments, such as retail, loans & customer service.
  • Good knowledge of computer-generated reports and procedures as they affect departmental operations.
  • Time Management – Ability to manage multiple tasks and meet deadlines.
  • Above average aptitude for figures and general accounting.

RELATIONSHIPS

  • Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority
  • Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization
  • Involvement in community organizations and participation in community projects and events as deemed appropriate

REQUIRED RESPONSIBILITIES

  • Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts, data processing, image retrieval, reconciliations, stop payments, endorsements, approvals, rejects and corrections.
  • Balances posting of “on-us” items, sorts and files documentation and transactional support, reconciles ledger accounts for bank applications, processes, verifies, and/or maintains accuracy of records and reports, maintenance, electronic transactions (Fiserv EFT, ATM, ACH, etc.), correspondent bank activity, and regulatory requirements.
  • Process Incoming & Outgoing wires – ensuring all wires are recorder properly.
  • Appropriately handle manual and/or electronic entries necessary to process or correct identified items within authority, i.e. chargebacks.
  • Prepare and process mail.
  • Provide assistance for other operations department staff members by performing delegated tasks and necessary back up and overflow coverage, i.e. BSA review, garnishments/levies, etc.
  • Responsible to assist in training new staff on department policy, procedures, and compliance.
  • Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Performs other duties as may be required from time to time.

Universal Banker / Sparta Office

UNIVERSAL BANKER

Non-Exempt / Grade Level 3 

GENERAL SUMMARY

A Universal Banker provides exemplary customer service to our walk-in clients. You are responsible for building client and business relationships by proactively recommending appropriate deposit, loan and other banking products. When needed, you will also process customer transactions accurately and efficiently to provide excellent customer service by educating them on bank products, services and technology.

REPORTS TO:    Assistant Branch Manager and Branch Manager

QUALIFICATIONS

  1. High School Diploma AND one (1) year of customer service in banking, financial services or goal driven retail sales
  2. Career minded individuals that want to join an organization where they can gain experience and build a career. ChoiceOne provides career paths and development plans to get you where you want to go.
  3. Bachelor’s Degree in business related major preferred
  4. Cash handling skills preferred but not required
  5. Comfort with technology such as mobile services and online banking services is a plus
  6. Flexible, dependable, service and goal oriented
  7. Good organizational and communication skills. Excellent written and verbal skills
  8. Must participate in various bank workshops, seminars, and continuing education classes related to banking.
  9. Involvement in community organizations and participation in community projects and events as deemed appropriate
  10. Ability to lift 25 lbs

RELATIONSHIPS

  1. Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
  2. Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
  3. Involvement in community organizations and participation in community projects and events as deemed appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provide excellent customer service and effectively resolving customer issues.
  2. Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
  3. Drive sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service.
  4. Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
  5. Adhere to all operational, security, risk and regulatory policies and procedures.
  6. Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
  7. Process customers day to day transactions as needed.
  8. Additional responsibilities as assigned.
  9. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.

 

Part-Time Teller / Newaygo Office

Teller

Non-Exempt – Grade Level 1

GENERAL SUMMARY:

The function of a teller is to play a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO:  Universal Banker Operations / Assistant Branch Manager / Branch Manager

REQUIRED QUALIFICATIONS

  1. Minimum of 6 months cash handling experience is preferred
  2. Strong Customer Service Skills
  3. Ability to work well in a team environment
  4. Problem solving skills
  5. Ability to follow policy and procedures
  6. Strong listening and verbal communication skills
  7. Detail-oriented and organized
  8. Ability to multi task
  9. High School or GED
  10. Vault and Atm Certified with 12 months
  11. Meeting and exceed teller sales/referral goals
  12. Processing cash and non-cash bank transactions accurately, and efficiently while balancing daily
  13. Acquiring and maintaining up to date knowledge of banking products, financial services, and technology
  14. Requires schedule flexibility

REQUIRED RESPONSIBILITIES

  1. Accurately and in great confidentiality handle banking transactions
  2. Advance funds from credit cards and other accounts
  3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
  4. Assists with training of new teller staff.
  5. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  6. Performs other duties as may be required from time to time.

Universal Banker / Rockford Office

UNIVERSAL BANKER

Non-Exempt / Grade Level 3 

GENERAL SUMMARY

A Universal Banker provides exemplary customer service to our walk-in clients. You are responsible for building client and business relationships by proactively recommending appropriate deposit, loan and other banking products. When needed, you will also process customer transactions accurately and efficiently to provide excellent customer service by educating them on bank products, services and technology.

REPORTS TO:    Assistant Branch Manager and Branch Manager

QUALIFICATIONS

  1. High School Diploma AND one (1) year of customer service in banking, financial services or goal driven retail sales
  2. Career minded individuals that want to join an organization where they can gain experience and build a career. ChoiceOne provides career paths and development plans to get you where you want to go.
  3. Bachelor’s Degree in business related major preferred
  4. Cash handling skills preferred but not required
  5. Comfort with technology such as mobile services and online banking services is a plus
  6. Flexible, dependable, service and goal oriented
  7. Good organizational and communication skills. Excellent written and verbal skills
  8. Must participate in various bank workshops, seminars, and continuing education classes related to banking.
  9. Involvement in community organizations and participation in community projects and events as deemed appropriate
  10. Ability to lift 25 lbs

RELATIONSHIPS

  1. Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
  2. Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
  3. Involvement in community organizations and participation in community projects and events as deemed appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provide excellent customer service and effectively resolving customer issues.
  2. Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
  3. Drive sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service.
  4. Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
  5. Adhere to all operational, security, risk and regulatory policies and procedures.
  6. Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
  7. Process customers day to day transactions as needed.
  8. Additional responsibilities as assigned.
  9. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.

 

Part-Time Universal Banker / Grand Rapids Office

UNIVERSAL BANKER

Non-Exempt / Grade Level 3 

GENERAL SUMMARY

A Universal Banker provides exemplary customer service to our walk-in clients. You are responsible for building client and business relationships by proactively recommending appropriate deposit, loan and other banking products. When needed, you will also process customer transactions accurately and efficiently to provide excellent customer service by educating them on bank products, services and technology.

REPORTS TO:    Assistant Branch Manager and Branch Manager

QUALIFICATIONS

  1. High School Diploma AND one (1) year of customer service in banking, financial services or goal driven retail sales
  2. Career minded individuals that want to join an organization where they can gain experience and build a career. ChoiceOne provides career paths and development plans to get you where you want to go.
  3. Bachelor’s Degree in business related major preferred
  4. Cash handling skills preferred but not required
  5. Comfort with technology such as mobile services and online banking services is a plus
  6. Flexible, dependable, service and goal oriented
  7. Good organizational and communication skills. Excellent written and verbal skills
  8. Must participate in various bank workshops, seminars, and continuing education classes related to banking.
  9. Involvement in community organizations and participation in community projects and events as deemed appropriate
  10. Ability to lift 25 lbs

RELATIONSHIPS

  1. Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
  2. Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
  3. Involvement in community organizations and participation in community projects and events as deemed appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provide excellent customer service and effectively resolving customer issues.
  2. Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
  3. Drive sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service.
  4. Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
  5. Adhere to all operational, security, risk and regulatory policies and procedures.
  6. Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
  7. Process customers day to day transactions as needed.
  8. Additional responsibilities as assigned.
  9. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.

Part-Time Teller / Ravenna

Teller

Non-Exempt – Grade Level 1

GENERAL SUMMARY:

The function of a teller is to pay a vital role in the customer banking experience.  Tellers are the face of ChoiceOne Bank. As a teller you will provide World Class Customer Service by handling transactions accurately and efficiently.  Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.

REPORTS TO:  Lead Teller / Assistant Branch Manager

REQUIRED QUALIFICATIONS

  • Minimum of 6 months cash handling experience is preferred
  • Strong Customer Service Skills
  • Ability to work well in a team environment
  • Problem solving skills
  • Ability to follow policy and procedures
  • Strong listening and verbal communication skills
  • Detail-oriented and organized
  • Ability to multi task
  • High School or GED
  • Vault and Atm Certified with 12 months
  • Meeting and exceed teller sales/referral goals
  • Processing cash and non-cash bank transactions accurately, and efficiently while balancing daily
  • Acquiring and maintaining up to date knowledge of banking products, financial services, and technology
  • Requires schedule flexibility

REQUIRED RESPONSIBILITIES

  • Accurately and in great confidentiality handle banking transactions
  • Advance funds from credit cards and other accounts
  • Miscellaneous duties may include night deposits, ATM balancing and service, supplies, answering phone, etc.
  • Assists with training of new teller staff.
  • Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act FACTA and USA PATRIOT Act as they relate to the functions of this position.  Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Performs other duties as may be required from time to time.

Retail Internship

Description:  ChoiceOne Bank, a community bank based in Sparta, MI is helping students gain valuable work experience and learn about careers in the financial industry.

Candidates:  Summer Intern candidates must be enrolled as a full time college student.

Opportunities:  This internship offers the following opportunities:

  • After a week-long training program, Interns will work in our community as a Bank Teller. In this role they will learn about the US banking system, customer service skills, business and personal banking products, and the Bank Secrecy Act, They will work side-by-side with our staff putting into practice cash handling, accounting and auditing.
  • Attending classes offered at our “ChoiceU” professional development program. Offering classes in finance, communication skills, goal setting, leadership in business and much more.
  • An opportunity to work with one or more of the following departments for a two-week period: Commercial Lending, Investments, Mortgage Department, Accounting, Marketing, Human Resources or Technology.
  • Community Service – working in our communities on different events – local festivals, parades, reading programs with local libraries, etc.
  • A round table event with the President of the Bank.

Duration & Location:   ChoiceOne Internships normally run during the summer from approximately May through August, depending on student schedules.  After a successful internship, students will also be eligible to work during winter or spring break.  Interns will be based in one of the ChoiceOne branches in West Michigan.

Hours & Pay:  Interns will be scheduled 40 hours a week during our normal business hours (M-F 9:00-5:30 & Sat 9:00-12:30).  Interns will be expected to work most Saturdays. Pay is $12.00 per hour.

Looking Ahead:  In addition to great professional experience and training, successful Interns will be eligible for a full-time job offer upon graduation in the ChoiceOne Management Trainee program.

Marketing Internship

Marketing Intern

Description
Responsible for coordinating various aspects of the development and execution of the Bank’s marketing programs. Specific responsibilities include creating and implementing techniques and material that will project the Bank’s image and strategic goals.

REPORTS TO: Marketing Officer

Candidates: Summer intern candidates must be actively enrolled in college seeking a degree in marketing, design, social media, communication, public relations, advertising, or another business-related field.

Hours & Pay: Interns will be scheduled 40 hours a week during our normal business hours: (M-F 9:00-5:00). Pay is $12.00 per hour.

ACCOUNTABILITY STANDARDS

  1. Portray the proper bank image by maintaining good customer relations, both internal and external
  2. Perform duties accurately, efficiently and in a timely manner
  3. Get to know our organization thoroughly: what we stand for, the services we offer and who our staff members are and their role in the bank
  4. Be flexible, possess the ability to manage priorities and handle multiple tasks
  5. Conduct yourself according to our corporate values
  6. Know our mission statement: “Provide superior service, high-quality advice, and show our utmost respect to everyone we meet.”

REQUIRED QUALIFICATIONS

  • Excellent people skills
  • Flexible, dependable and service-oriented
  • Superb written and verbal skills
  • Computer knowledge – Windows, Microsoft Office, and basic understanding of Adobe Creative Suite
  • Minimum of 2 years of business or college experience
  • Impeccable ethics, the ability to think independently; effective at influencing and educating others cross-functionally. Must possess professional manner in dealing with senior management and shareholders
  • Strong planning, organizational and execution skills with unwavering attention to detail and accuracy in all work performed
  • Ability to learn quickly and function well in a fast-paced, dynamic environment with competing priorities
  • Graphic design and social media experience preferred

RELATIONSHIPS

  • Accountable to Marketing Officer and Chief Operating Officer for the fulfillment of their functions and responsibilities.
  • Build and maintain internal relationships with stakeholders.

REQUIRED RESPONSIBILITIES

  • Support initiatives to implement the Annual Marketing Plan and budget that supports the Annual Strategic Plan.
  • Maintain the Bank’s brand.
  • Assist distribution of press releases, distribution systems and distribution lists.
  • Research marketing questions and requests for information; report concerns and trends.
  • Facilitate and coordinate communication and materials to all relevant parties.
  • Understand compliance needs and ensure compliance approval on all marketing initiatives.
  • Assist with public relations events and communications.
  • Assist with development and production of social media calendar.
  • Respond to media requests; review press releases and manage distribution.
  • Manage vendor relationships and update website.
  • Assist with investor relations projects such as:
    • Investor touch points
    • Press release management
  • Perform other duties as may be required from time to time.

Employment FAQ's

What makes a successful employee?

A successful employee is one whose purpose aligns with the values of ChoiceOne Bank. We are looking for individuals who want to make a difference in their communities and who have a heart to serve those they encounter.

We value respect, timeliness, accountability, communication, teamwork, and appreciation.  If you are looking for more than a job and share these values, please apply today!

What is ChoiceOne’s hiring process?

Step one – apply!

For a brief job summary and a list of qualifications and responsibilities click the down arrow to the right of the listing.  If you meet the qualifications and wish to fill out an application click on the “Apply Now” button.  You will have the opportunity to upload a cover letter and resume when completing the application.

The Human Resources department evaluates all incoming applications against prerequisite abilities and skills set for open positions.  If you meet the qualifications and are considered to be one of the strongest candidates the Hiring Manager will contact you to coordinate the next step in the application process. 

The hiring process includes but is not limited to Phone Interviews, In-Person Interviews*, testing, reference checks and background checks.  Qualified candidates may be asked to complete pre-employment testing at some point during the selection process.

Due to the volume of applications received we are not able to respond to all candidates that apply.

*We reserve the right to conduct second- or third-round interviews as needed.

Who should I contact regarding my application status?

Human Resources can be contacted by e-mail at [email protected].

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The link you’ve clicked was provided from an external source because we see opportunity for you. By selecting “yes, continue” below you will be opening a new browser window and leaving our website. Although we’ve carefully reviewed the website prior to creating the link, unfortunately we cannot be responsible for the safety or security of the website.

What You Will Need Close Warning

Applying is fast and easy. Here’s what you’ll need to have ready:

  1. Your Social Security Number or Individual Tax Identification Number (ITIN)
  2. A US government-issued photo ID (e.g. Driver’s License, Passport, or State)
  3. A credit or debit card to fund your new account
  4. A valid email address

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial Banks to obtain, verify, and record information that identifies each person who opens an account.

What this means for you:
When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We must also ask to see your driver’s license or other identifying documents.

Online Applications are available for residents of our service area including Kent, Newaygo, Muskegon, Ottawa, Montcalm, Oceana, Osceola, Ionia, Mecosta, Lake, Allegan, and Barry Counties in Michigan.