ChoiceOne Bank > Online Banking FAQs

How do I access transaction information online?

Once you log into your online banking simply select the account you wish to view from the ‘accounts’ tab.

Once you select the account the recent transactions will appear.

If you need to view additional transactions, try updating the ‘View Range’ at the top of the transactions listing. This will show up to 90 days of account history through your online banking login. You can also access this information through the mobile app as well.

Is there a charge for online banking?

No, online banking is a service provided to all ChoiceOne Bank customers.

While there is no charge for online banking some services, such as stop payments or wire transfers can incur a charge.

How do I view my eStatements in online banking?

If you are enrolled in electronic statements, you can view a monthly statement under the ‘eStatements/Document’ tab in accounts.

Can I set up an alert to notify me of account activity?

Yes, you can! This can be done through your online banking under ‘Accounts’ and ‘Alert Preferences’.

Alerts can be set up for balances, transactions, and deposits.

Why do I need to use 2 factor authentication?

Two factor authentication when signing into online banking provides additional security to verity a user.